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NCAT cases: the most common types of dispute, with real decisions

Last updated · Reviewed by the Claim Done team · Not legal advice

Claim Done drafts your Tribunal Application for a flat $97. Answer a few quick questions and it is ready in about 5 minutes; you approve it before anything is sent.● 2 people started a Tribunal Application today
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The NSW Civil and Administrative Tribunal publishes its decisions. These are the types of dispute it decides most often among the cases we have summarised for New South Wales, each with recent examples in plain English and a link to the full decision.

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1. Builders, renovations and building defects (2 decisions)

Unfinished jobs, defective work, builders who walked off and owners who would not pay. These are the home-building decisions from the tribunals in every state, summarised in plain English. All builders and building defects cases.

NCAT · 30 Sep 2026$12,055 order against a builder overturned because he never knew about the hearing (NCAT, 2026)A homeowner won a $12,055 order against a builder at a hearing the builder did not attend, after the papers went only to a PO Box the builder was no longer checking.…NCAT · 30 Sep 2026Appeal dismissed, but tribunal confirms electrician is not the builder named in a 2021 order (NCAT, 2026)An electrician's licence renewal was blocked because of a 2021 tribunal order against a builder whose name used the same two given names in reverse order. The Appeal Panel dismissed his appeal…

2. Faulty goods, refunds and consumer claims (1 decision)

Products that failed, services that were not done with due care, refunds refused and warranties argued over. These are the consumer-claim decisions under the Australian Consumer Law from the tribunals in every state, summarised in plain English. All faulty goods and refunds cases.

NCAT · 8 Oct 2026Appeal dismissed: solar installer must still remove system and refund homeowner in full (NCAT, 2026)A homeowner won a tribunal claim that her solar electricity system had a major failure, and the installer was ordered to remove it, refund her in full and cover her out-of-pocket costs.…
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3. House rentals, bonds and tenancy (1 decision)

Bond claims, unpaid rent, repairs that were never done, compensation for a landlord's breach, and terminations. These are the residential tenancy decisions from the tribunals in every state, summarised in plain English so renters and landlords can see how the rules are applied. All house rentals and bonds cases.

NCAT · 7 Oct 2026Tenant’s rent and bond claims against a social housing provider fail because they were brought too late (NCAT, 2026)A social housing tenant brought six claims against Evolve Housing Limited over rent, bonds and a removalist fee, some going back to 2014. The Appeal Panel agreed the tribunal had not properly…
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4. Strata and body corporate disputes (1 decision)

By-law breaches, levies, common property repairs and disputes with the committee. These are the strata and body corporate decisions from the tribunals in every state, summarised in plain English. All strata and body corporate cases.

NCAT · 6 Oct 2026Owners corporation loses appeal and must fix failed bathroom waterproofing in a townhouse (NCAT, 2026)Water was leaking from the bathroom and ensuite of a strata townhouse through an internal wall into a bedroom. The owners corporation argued the repair was the lot owner's problem, but the…

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What changes when your case is properly prepared

Same problem. What a prepared case looks like.

Before — doing it yourself
You turn up with a folder of texts.
You are not sure which law applies.
The member asks what orders you want. You freeze.
You are not sure which documents the member needs to see.
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After — a formal Tribunal Application
Your Tribunal Application is structured the way the tribunal reads it.
The right legislation, the right orders, the right evidence.
The member can follow your case quickly.
You walk in knowing what you are asking for and why.
Start mine — $97 →Drafted in about 5 minutes. You read and confirm it before it is final. Nothing is sent to anyone else.

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