Acceptable Use and Prohibited Matters

Acceptable Use

Claim Done is designed to help everyday Australians generate legal-style documents for civil disputes, debt recovery, consumer claims, and related matters. By using Claim Done, you agree to use the platform responsibly and lawfully.

You Must Not

• Upload or provide false, misleading, fabricated, or materially inaccurate information
• Use the platform to generate documents for the purpose of harassment, intimidation, blackmail, threats, stalking, extortion, or abuse
• Submit malicious, defamatory, or unlawful content
• Pretend to act on behalf of another person or entity without proper authority
• Use generated documents in a way that is intended to deceive a court, tribunal, or other party
• Upload material you are not authorised to share, including confidential information belonging to others
• Attempt to circumvent platform security, manipulate AI outputs, or exploit system vulnerabilities

Matters Not Suitable for Claim Done

Claim Done prepares documents from your answers. It does not give legal advice and is not a substitute for a lawyer. Get advice from a lawyer, Legal Aid or a community legal centre instead if:

• you have been charged with a criminal offence (other than asking someone for a character reference)
• your matter is a family law matter, such as divorce, parenting or a property settlement
• you need someone to advise you on your prospects, represent you, or appear for you at a hearing
• a court deadline is days away, or you need an urgent court order such as an injunction
• the claim is large or complex, or the other side has a lawyer

Suspension and Cancellation

Claim Done may suspend, refuse, or cancel service where we reasonably believe the platform is being misused, or where content submitted breaches this policy. Where service is refused due to misuse, no refund obligation arises — subject to your rights under Australian Consumer Law.

Reporting Misuse

If you become aware of misuse of the platform, please report it to support@claimdone.com.au.

Last updated: April 2026