Service, Delivery and Document Handling Policy

What Claim Done Delivers

Claim Done generates legal-style documents in PDF format based on the information you provide. Depending on your service type, this may include letters of demand, cease and desist letters, tribunal applications, witness statements, legal submissions, statutory demands, or formal response letters.

Document Generation vs Legal Filing or Service

Generating a document is not the same as legally filing it with a court or tribunal, or legally serving it on the other party. Claim Done generates and may deliver documents by email — but some matters require additional steps (such as personal service, registered post, or formal filing with a tribunal registry) that are your responsibility, unless you added our registered post option.

Email Delivery

Where you provide a recipient email address and select email delivery, Claim Done will attempt to deliver your document to that address. Email delivery confirmation means the email was sent from our system — it does not guarantee the recipient received, opened, or read the document.

Your Responsibility for Recipient Details

You are responsible for providing accurate recipient details. If delivery fails because the email address was incorrect, Claim Done is not responsible for non-delivery. Your documents remain available on your dashboard for manual delivery.

Email Delivery Is Not Always Valid Legal Service

Email delivery may not constitute valid legal service in every matter or jurisdiction. Some courts, tribunals, and legislative provisions require service by registered post, personal delivery, or other specific methods. Check the requirements for your particular matter.

Manual Service

If no recipient email is available, or if your matter requires a specific method of service, you will need to arrange delivery yourself. For a letter or notice you can instead add registered post at checkout ($29): we print it, send it by Australia Post registered post and email you the tracking number. Your dashboard includes instructions where applicable.

No Guarantee of Outcome

Claim Done does not guarantee that the other party will respond, pay, settle, comply, or take any particular action as a result of receiving your documents. The effectiveness of any document depends on the circumstances of your matter.

Turnaround Times

Documents are typically ready in about 5 minutes of completing your intake form and payment. This is a target, not a guarantee. Processing times may vary depending on system load, complexity of your matter, and the volume of uploaded evidence.

Review Before Use

All documents are provided in your dashboard for review before delivery. You are responsible for checking the accuracy of generated documents. Claim Done provides two free amendments per case if changes are needed.

Last updated: October 2026