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Faulty goods and refunds: tribunal decisions explained

Last updated · Reviewed by the Claim Done team · Not legal advice

Claim Done drafts your Consumer Guarantee Letter for a flat $49. Answer a few quick questions and it is ready in about 5 minutes; you approve it before anything is sent.● 157 users in the last 24 hours
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Products that failed, services that were not done with due care, refunds refused and warranties argued over. These are the consumer-claim decisions under the Australian Consumer Law from the tribunals in every state, summarised in plain English.

NCAT · 8 Oct 2026Appeal dismissed: solar installer must still remove system and refund homeowner in full (NCAT, 2026)A homeowner won a tribunal claim that her solar electricity system had a major failure, and the installer was ordered to remove it, refund her in full and cover her out-of-pocket costs.…
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