Know Your Rights.
Then Use Them.
Plain-English guides to Australian law — bonds, tradies, tribunals, consumer rights, and more. Written so you can actually act on them.
Concert Cancelled and They Won’t Refund You? That’s Not Legal
"Credit only" is not a remedy under the Australian Consumer Law. If the event didn't happen, you are entitled to your money back.
Read Guide →Tradie Left a Mess and Won’t Come Back? Make Them Pay for the Clean-Up
Rubble in the yard, dust through the house, a skip full of their offcuts. Cleaning up is part of the job. Here…
Read Guide →Phone Repair Shop Made It Worse? Demand Your Money Back (and Then Some)
You paid to fix a cracked screen. Now the touch doesn't work and the camera is dead. Section 60 of the ACL…
Read Guide →Furniture Arrived Damaged and the Store Won’t Replace It? Here’s Your Move
A couch with a rip in it is a major failure under the ACL. You choose the remedy, not the store. Here…
Read Guide →Ordered Online and It Never Arrived? How to Force a Refund
The seller says "check with the courier". Wrong. Under the Australian Consumer Law, it is their problem until it is in your…
Read Guide →Business Partner Took Company Money? Your Options and the Letter to Send
Your co-director took $40,000 from the company account and calls it a "loan"? Here is what the Corporations Act says and the…
Read Guide →Neighbour’s Tree Damaged Your Property? Letter of Demand Guide
Branch through the roof, roots cracking your driveway, fence flattened, and the neighbour says "act of God"? Here is what the law…
Read Guide →Someone Owes You Money From a Car Sale? Letter of Demand Guide
Sold your car for $8,000, got a $2,000 deposit, handed over the keys, and the rest never came? Here is how to…
Read Guide →Travel Agent Won’t Refund Your Cancelled Trip? Letter of Demand + ACL
Airline or tour operator cancelled, the agent got the refund, and now they are keeping it as a "credit" or a "fee"?…
Read Guide →Tutor Took Your Fees and Didn’t Deliver? How to Demand a Refund
Paid a term upfront for HSC, VCE or music tuition and the tutor cancelled half the lessons, or the tutoring centre closed?…
Read Guide →Reading About It Is Step One.
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