Know Your Rights.
Then Use Them.
Plain-English guides to Australian law — bonds, tradies, tribunals, consumer rights, and more. Written so you can actually act on them.
Caterer Ruined Your Event? Letter of Demand for a Refund
Food arrived cold, two hours late, half the quantity, or not at all? You paid $5,000 for a wedding, 40th or corporate lunch and it fell apart. Here is how to claim.
Read Guide →Cleaner Stole From Your House? Police Report and Letter of Demand
Jewellery, cash or medication missing after the cleaner left, and the agency says "prove it"? Here is how to report it, hold…
Read Guide →Childcare Centre Overcharged You? Letter of Demand for Fee Refunds
Charged for days your child never attended, subsidy applied wrong, fees kept going after you gave notice? Here is how to get…
Read Guide →Dentist Did Unnecessary Work? How to Complain and Demand a Refund
Told you needed six fillings and a crown, and a second dentist says two of them were fine? Here is how to…
Read Guide →Airbnb Host Won’t Refund After Cancellation? Letter of Demand Guide
Host cancelled on you, the place was filthy or unsafe, or it was nothing like the listing, and you are $1,800 out…
Read Guide →Someone Hit Your Parked Car and Won’t Pay? Letter of Demand Guide
They left a note, admitted it, then stopped answering. Or a witness got the plate. Here is how to recover a $2,400…
Read Guide →Gym Won’t Cancel Your Membership? Send a Cease and Desist
Still being debited $89 a fortnight months after you cancelled? Threatened with debt collectors over a contract that ended? Here is how…
Read Guide →Hairdresser Ruined Your Hair? You Can Claim Compensation
Chemical burns, hair snapping off, orange instead of blonde, a $450 colour that has to be corrected at another salon? Here is…
Read Guide →Paid for an Online Course That Was a Scam? Refund Under the ACL
Paid $2,997 for a "mentorship" or course that was six recycled YouTube videos and a Facebook group? The Australian Consumer Law may…
Read Guide →Solar Installer Botched the Job? How to Force a Fix or Refund
Paid $9,000 for solar and the system barely produces, leaks water, or was never connected? The installer is on the hook under…
Read Guide →Reading About It Is Step One.
When you're ready to take action, Claim Done drafts your documents and helps you send them. Not a law firm; not legal advice.
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