Know Your Rights.
Then Use Them.
Plain-English guides to Australian law — bonds, tradies, tribunals, consumer rights, and more. Written so you can actually act on them.
Electrician Did Dangerous Work? Demand They Fix It Now (Or Pay Someone Who Will)
Exposed wires, a switchboard with no RCD, a light fitting that trips the power. Unsafe electrical work is a major failure. Here is how to force rectification.
Read Guide →Online Mattress Nothing Like Described? The ACL Gets You a Refund
"Medium-firm" that feels like a marshmallow. "Cooling gel" that runs hot. A "100-night trial" with fine print. Here is how the Australian…
Read Guide →Car Wash Scratched Your Paint? Don’t Accept the “Enter at Own Risk” Sign
Swirl marks, a snapped aerial, a mirror torn off. The sign at the entrance does not override section 60 of the ACL.
Read Guide →Neighbour’s Dog Bit You? Their Wallet Pays for Your Medical Bills
In most states, the dog owner is strictly liable. You don't have to prove they were careless. Just that it was their…
Read Guide →Uber Driver Damaged Your Stuff? Here’s Who Pays (Hint: Not You)
A cracked laptop, a wheelchair crushed in the boot, a phone the driver "didn't see". The app says "contact the driver". The…
Read Guide →Real Estate Agent Charged You Illegal Fees? Demand Every Cent Back
Letting fees, "application fees", lease renewal fees, cleaning fees on the way in. Most of them are banned. Here is how tenants…
Read Guide →Appliance Died After 3 Months? Forget the Warranty. Use the ACL.
The store says "contact the manufacturer". The manufacturer says "out of warranty". This post explains how the consumer guarantee of acceptable quality…
Read Guide →Mechanic Charged You for Parts They Never Replaced? That’s Fraud
Your invoice says "new brake pads and rotors, $780". A second mechanic says the old ones are still on the car. Here…
Read Guide →Hotel Room Nothing Like the Photos? You Can Demand a Refund
Mould in the bathroom, a "sea view" of a car park, a pool that has been closed for months. That is misleading…
Read Guide →Dry Cleaner Ruined Your Clothes? Here’s How to Get Compensated
A shrunken $900 suit or a bleached silk dress is a s 60 failure. The "not responsible for damage" sign on the…
Read Guide →Reading About It Is Step One.
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