Know Your Rights.
Then Use Them.
Plain-English guides to Australian law — bonds, tradies, tribunals, consumer rights, and more. Written so you can actually act on them.
Insurer Denied Your Legitimate Claim? Take Them to AFCA (It’s Free)
Storm damage called "wear and tear". A stolen car claim knocked back over a "non-disclosure" that has nothing to do with the theft. Here is how an insurer's internal complaint process and…
Read Guide →Bought a Boat or Jetski With Hidden Faults? The ACL Still Applies on the Water
A "serviced and ready to go" jetski with a cracked hull. A boat whose engine was "rebuilt" and wasn't. Dealers can't hide…
Read Guide →Painter Did a Shocking Job and Won’t Fix It? Bill Them for the Redo
Drips, roller marks, paint on the skirting, patches that show through. You gave them a chance. Now recover the cost of doing…
Read Guide →Paid for Pest Control and the Pests Came Back? Demand a Refund
A $420 termite treatment and the termites are still eating the deck. A "12-month guarantee" they won't honour. Section 61 says the…
Read Guide →Tattoo Artist Botched Your Tattoo? You Can Claim the Cost to Fix It
Crooked lines, a misspelled name, blowouts everywhere. It's permanent, so the compensation should cover proper correction or removal.
Read Guide →Storage Facility Lost or Wrecked Your Stuff? Make Them Pay for It
Water damage, mould, a "mix-up" that emptied your unit. The contract says they're not liable. Section 60 and 64 of the ACL…
Read Guide →School or Uni Charged Fees for Stuff That Never Happened? Get a Refund
A $1,400 "excursion levy" for a trip that was cancelled. A $900 course that ran half its classes. Education is a service…
Read Guide →Bought Fake Goods Online? How to Demand a Refund
The "genuine" $380 headphones are a knock-off. The seller says "all sales final". Selling counterfeits is illegal, and the ACL puts the…
Read Guide →Internet Provider Won’t Let You Cancel? TIO Complaint + Cease & Desist
Endless hold music, "retention specialists", and bills that keep coming after you cancelled. Here is how a TIO complaint and a cease…
Read Guide →Pool Builder Walked Off the Job? Here’s How to Get It Finished or Get Your Money
A $48,000 hole in the backyard, a builder who's "waiting on the tiler", and a summer slipping away. Time to stop waiting…
Read Guide →Reading About It Is Step One.
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