Know Your Rights.
Then Use Them.
Plain-English guides to Australian law — bonds, tradies, tribunals, consumer rights, and more. Written so you can actually act on them.
Paid $10,000 for a Coaching Program That Delivered Nothing? Here’s How to Get a Refund
A high-pressure webinar, a "founder's price" that expired in 20 minutes, and a program that is nothing like the pitch. The contract says no refunds. The law says otherwise.
Read Guide →Laser Clinic or Injector Botched Your Treatment? Here’s How to Claim Compensation
Burns from laser hair removal, uneven filler, a drooping eyelid from anti-wrinkle injections. The clinic says "it'll settle". It hasn't. Here are…
Read Guide →Vet Overcharged You or Got It Wrong? Here’s How to Get Your Money Back
A $400 estimate became a $2,800 bill, or your pet got worse because of a mistake. Here are your rights against a…
Read Guide →Jeweller Lost or Damaged Your Ring? Here’s How to Get Compensated
You handed over your engagement ring for a resize or repair and it came back damaged, with a swapped stone, or not…
Read Guide →Tow Truck Company Charged $2,000 and Won’t Release Your Car? Here’s What to Do Today
Your car was towed after a crash or from a car park and now the yard wants thousands in towing and "storage"…
Read Guide →Courier Lost or Smashed Your Parcel? Here’s Who Pays (and How to Make Them)
StarTrack, Aramex, Toll, CouriersPlease, Sendle or a local courier lost your delivery or delivered it broken. Here's who is liable and how…
Read Guide →Australia Post Lost Your Parcel? Here’s How to Actually Get Compensated
Tracking says "delivered" but there's nothing at your door, or the parcel has been "in transit" for a month. Here's who owes…
Read Guide →Linkt Sent You Hundreds in Toll “Admin Fees”? Here’s How to Dispute It
A $4 toll turned into $200 in notices and admin fees. Toll roads are not above the law. Here is how to…
Read Guide →Car Rental Company Charged You for Damage You Didn’t Do? Here’s How to Fight It
Hertz, Avis, Europcar, Sixt or a local hire company has hit your card for a scratch you never made. Here are your…
Read Guide →Fake or False Google Review Hurting Your Business? How to Ask for Removal and a Written Retraction
A one-star review from someone who was never a customer, or a real customer misstating what happened. Google won't remove it. Here's…
Read Guide →Reading About It Is Step One.
When you're ready to take action, Claim Done drafts your documents and helps you send them. Not a law firm; not legal advice.
Let's Begin! →