Know Your Rights.
Then Use Them.
Plain-English guides to Australian law — bonds, tradies, tribunals, consumer rights, and more. Written so you can actually act on them.
Someone Posted Lies About Me on Facebook or Instagram: How to Get It Taken Down
A post calling you a thief, a scammer, an abuser, a cheat. It's false, it's spreading, and Facebook won't act. Here's how a concerns notice under the Defamation Act asks the poster…
Read Guide →Carpenter or Renovator Took Your Deposit and Never Came Back? Here’s How to Get Your Money
Your kitchen, bathroom, deck or built-in is half done, the tradie has your deposit, and he's stopped answering. Your rights by state,…
Read Guide →Pool Builder Took My Money and Disappeared: How to Force Them to Finish or Refund
Your pool builder took the deposit and progress payments, dug a hole, and stopped answering the phone. Here are your rights in…
Read Guide →Pilates, Yoga or F45 Studio Keeps Charging After You Cancelled? How to Stop the Debits and Get Them Back
You cancelled your reformer Pilates, yoga or F45 membership and the direct debits keep landing. Here's what the law says, what to…
Read Guide →Paying for NBN 100 and Getting 20? How to Make Your ISP Fix It or Let You Leave Free
Internet nowhere near the speed you're paying for, constant dropouts, and an ISP that blames "your Wi-Fi"? ACCC rules and the TIO…
Read Guide →Phone Repairer Made It Worse? How to Get Compensation for a Botched Repair
Took your phone in for a screen and got it back with a dead touch, no Face ID, a swollen battery, or…
Read Guide →Paid for Furniture That Never Arrived? How to Get Your Money Back in Australia
"Two weeks" turned into four months, the store won't give a date, and won't refund your deposit? Here's how to cancel and…
Read Guide →Airline Cancelled Your Flight and Won’t Refund? How to Claim a Cash Refund, Not Credit
Flight cancelled by the airline and they're pushing a travel credit with an expiry date? You're entitled to a refund. Here's how…
Read Guide →Airbnb Host Lied About the Property? How to Get a Full Refund in Australia
Photos were fake, place was filthy, "pool" didn't exist, or the host cancelled last minute? Here's how to get a refund from…
Read Guide →Amazon Won’t Refund a Faulty Item? Your Rights in Australia (and How to Enforce Them)
Amazon says "outside the return window" or "contact the seller"? Australian Consumer Law overrides Amazon's policy. Here's how to get your refund…
Read Guide →Reading About It Is Step One.
When you're ready to take action, Claim Done drafts your documents and helps you send them. Not a law firm; not legal advice.
Let's Begin! →