Know Your Rights.
Then Use Them.
Plain-English guides to Australian law — bonds, tradies, tribunals, consumer rights, and more. Written so you can actually act on them.
Paid a Deposit for a Puppy That Never Arrived? Here’s How to Get Your Money Back
You paid a deposit, then "transport", then "insurance", and the puppy never came. Or a real breeder took your deposit and sold the puppy to someone else. Here's how to recover the…
Read Guide →Stuck in a Timeshare You Can’t Use or Afford? Here’s How to Get Out
Rising levies, no availability, and a contract that runs until 2080. Timeshare is a regulated financial product in Australia and you have…
Read Guide →Car Dealer Sold You an Extended Warranty or Add-On You Didn’t Need? Here’s How to Get a Refund
Extended warranty, tyre and rim, GAP insurance, paint protection, "loan protection": thousands added at the finance desk. Many are refundable, some were…
Read Guide →Real Estate Agent Kept Your Holding Deposit? Here’s How to Get It Back
You paid a holding deposit on a rental or a "expression of interest" deposit on a property purchase, the deal fell through,…
Read Guide →Locksmith Quoted $49 and Charged $800? Here’s How to Get the Overcharge Back
Locked out at night, you called the first number on Google. The "$49 callout" became $600, $900, $1,400 after the lock was…
Read Guide →Paid a Deposit on a Rental That Turned Out to Be a Scam? Here’s How to Get Your Money Back
You transferred bond and rent to secure a rental you'd only seen online, and the "landlord" vanished. Here's how to get the…
Read Guide →Shop Says “No Refunds”? That Sign Is Illegal. Here’s How to Get Your Money Back
The product is faulty and the shop points at a "No refunds" or "No refunds on sale items" sign. Those signs breach…
Read Guide →Repair Shop Wiped Your Laptop or Lost Your Data? Here’s How to Claim Compensation
You took your laptop in for a screen or battery and got it back factory-reset, with years of photos and work gone.…
Read Guide →E-Bike or E-Scooter Battery Died, Swelled or Caught Fire? Here’s How to Get a Refund
The battery lasts 20 minutes, won't charge, or is bulging. The shop says "contact the manufacturer in China". Under Australian Consumer Law…
Read Guide →Bathroom Renovation Leaking, Cracked or Half-Finished? Here’s How to Make the Builder Fix It or Pay
Three months after handover the tiles are lifting, the shower leaks into the hallway and the renovator has stopped answering. Waterproofing failures…
Read Guide →Reading About It Is Step One.
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