Know Your Rights.
Then Use Them.
Plain-English guides to Australian law — bonds, tradies, tribunals, consumer rights, and more. Written so you can actually act on them.
eBay Seller Sent a Fake or Wrong Item? How to Get Your Money Back in Australia
Counterfeit, wrong item, empty box, or "delivered" to nowhere? eBay sellers are bound by Australian Consumer Law. Here's how to get a refund, even if eBay sides with the seller.
Read Guide →Accountant or Tax Agent Made a Mistake on Your Return? Here’s Who Pays
ATO penalty, missed deductions, or an amended assessment because your tax agent got it wrong? The agent is liable. Here's how to…
Read Guide →Super Fund Lost Your Money or Won’t Release It? How to Complain and Get Action
Delayed rollover, missing contributions, insurance premiums draining your balance, or a fund that won't release funds you're entitled to? Here's how to…
Read Guide →Merchant Won’t Refund You? How to Do a Chargeback in Australia (Step by Step)
Paid by card, never got the goods, or got something completely different, and the seller won't refund? Here's how to force a…
Read Guide →Bank Won’t Refund an Unauthorised Transaction? Here’s How to Make Them
Scammed, card skimmed, or money taken without your say-so, and the bank says "you authorised it"? The ePayments Code says otherwise. Here's…
Read Guide →Telstra, Optus or Vodafone Won’t Fix Your Problem? Here’s How to Escalate
Billed for a service you cancelled, no signal for weeks, or an NBN fault nobody will own? The TIO can make decisions…
Read Guide →Power Bill Doesn’t Add Up? How to Dispute an Energy Company Overcharge in Australia
Estimated bill triple your usual, back-billing from years ago, wrong tariff, or a "discount" that never applied? Here's how to dispute it…
Read Guide →Hotel Charged More Than You Booked For? How to Dispute It and Get a Refund
Surprise "resort fee", double charge, wrong room rate, or a booking site that took your money and the hotel says there's no…
Read Guide →Airline Lost or Damaged Your Bags? How to Get Compensation in Australia
Bag never showed up, or arrived smashed? Airlines owe you compensation under Australian and international law. Here's how to claim and how…
Read Guide →Uber Overcharged You or the Driver Damaged Your Stuff? How to Get Money Back
Surprise "cleaning fee", wrong route, damaged luggage, or a driver who kept your phone? Rideshare companies are bound by Australian law. Here's…
Read Guide →Reading About It Is Step One.
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