VCAT’s Civil Claims List hears Victoria’s goods and services disputes, and a “small claim” is one of those disputes worth no more than $15,000 under section 183 of the Australian Consumer Law and Fair Trading Act 2012. Below that line VCAT says you generally can’t have a lawyer or other professional representative act for you. VCAT’s own apply page describes this work as “consumer disputes and small claims”, so if you searched for a small claims tribunal in Melbourne, this is the list you were looking for.
If your dispute fits, Claim Done’s Tribunal Application drafts the VCAT application from your answers and evidence for a flat A$97. You lodge it through myVCAT and serve it yourself, and any letter Claim Done prepares for you is one you approve before it is sent. Claim Done is not a law firm.
Facts checked against VCAT pages on 27 September 2026. VCAT’s web pages print no “last updated” date, so each figure below carries the date we read it or the effective date of the document it comes from.
What is the VCAT Civil Claims List, and is it still called that?
Goods and services disputes “are heard in VCAT’s Civil Claims List”, according to VCAT’s goods and services page. That is the name on VCAT’s case pages today, and the name in searches such as “vcat civil claims”.
The rules underneath have shifted. VCAT’s practice note PNCCL1 (effective 27 June 2026) says that from 1 February 2026 new “practice areas” replaced the former lists, and it calls this one the Consumer and Business Disputes practice area. Same disputes, same form, two names on official documents at once. If an order or notice from VCAT uses the newer name, nothing has gone wrong with your case.
The practice note also says the area “is frequently used by people who represent themselves, rather than retaining a lawyer or other agent.”
What does the Civil Claims List hear?
The test is in section 182 of the Australian Consumer Law and Fair Trading Act 2012 (version 039, effective 9 September 2026). A consumer and trader dispute is one “between a purchaser or possible purchaser of goods or services and a supplier or possible supplier”. It runs both ways. A customer can bring the business to VCAT, and a business can bring the customer.
VCAT’s apply page lists what it can help with:
- faulty or poor quality products or services
- repairs, refunds, returns or exchanges
- breach of contract, unfair contracts, and loans, franchises and leasing agreements
- not being paid for a service, and unpaid money
- uncollected vehicles or goods, such as a car left at a mechanic
- goods that are not as advertised, not fit for purpose, or sold with money still owing on them
- misleading or deceptive conduct and other breaches of the Australian Consumer Law
- cancelling the sale of a car bought for less than $40,000, if you apply within 3 months of the purchase
One of VCAT’s own worked examples is an air conditioner installer whose customer paid a deposit and never paid the balance. VCAT’s answer: apply for an order that they pay.
The same page lists what it turns away. Fence disputes between neighbours, car accidents, companies that are deregistered or in liquidation, disputes already decided by a court or tribunal, cases heard under federal law, disputes with no connection to Victoria, some cases where a party lives in another state, and some international travel disputes such as lost luggage.
Personal injury is mostly out as well. Section 182(3) lets a personal injury claim in only if it is for $10,000 or less and relates to the same supply as a consumer and trader dispute already in play.
Ready to put it in writing?
Answer 3 quick questions to check you have the details your document needs, and see your next step.
1. Who is the other party?
2. How much is at stake?
3. Do you have it in writing?
Your result is ready. Where should we send it?
What counts as a small claim at VCAT?
Section 183 defines a small claim as a consumer and trader dispute about a claim for payment of money, or for performance of work, “not exceeding $15 000 or other prescribed amount”, arising out of a contract to supply goods or services (contracts of life insurance excepted). The $15,000 line changes two practical things.
| At VCAT | $15,000 or less | Over $15,000, or not specified |
|---|---|---|
| Lawyer or professional representative | Generally not allowed for goods and services claims “under $15,000” | Only with the Tribunal’s permission, unless an automatic right applies |
| Process | General procedures in PNCCL1 | PNCCL1 says directions “are often made in cases where the claim exceeds $15,000.00 or where the issues are complex” |
Sources: VCAT apply page (read 27 September 2026); VCAT legal and professional representation (read 27 September 2026); PNCCL1 (effective 27 June 2026).
Read the wording closely and you will spot a gap. The Act says “not more than” $15,000, while the representation page says “under $15,000”. A claim of exactly $15,000 is a small claim under the Act, but the representation page does not squarely cover it. If your figure sits right on $15,000 and the other side wants a lawyer there, raise it with VCAT before the hearing rather than on the day.
A second, lower line applies between businesses. Section 185 lets VCAT “make any order it considers fair”, including voiding an unjust contract term, in a consumer dispute or in a trader-trader dispute worth $10,000 or less. A dispute between two businesses above $10,000 can still be heard under section 184, just without that extra fairness power.
Is there an upper limit on a VCAT civil claim?
VCAT’s goods and services pages state no maximum, and the sections of the Act that give VCAT this work (sections 182 to 189, as we read them) contain no dollar ceiling. What rises above $15,000 is the formality, not a closed door.
The Act actually pushes these disputes toward VCAT. Once a VCAT application is made, section 187 says the issues are not justiciable by a court, subject to narrow exceptions such as a court case that was already running. Under section 188, a court must stay a case VCAT could hear if it is satisfied VCAT is the more appropriate forum.
New South Wales divides things differently. NCAT hears consumer claims up to $100,000, while the Local Court handles civil disputes such as unpaid bills through a Small Claims Division (up to $20,000) and a General Division (over $20,000, up to $100,000). In Victoria a trader’s unpaid invoice and a consumer’s refund claim meet the same statutory definition and start in the same VCAT list.
Ready to put it in writing?
Claim Done drafts your letter, application, response or agreement from your answers, from A$29. You review and approve it before anything is sent or lodged. No lawyer's retainer, no subscription.
Can lawyers appear at VCAT in a small claim?
Generally, no. VCAT’s representation page puts it plainly: “If your claim is about goods and services and is under $15,000 you generally can’t have a lawyer or other professional representative represent you at VCAT.”
The exceptions matter more than the rule:
- Automatic right. Some parties can always use a professional advocate. VCAT’s list includes a council or other public authority, the Victorian Government, a credit provider, a builder’s warranty insurer, and anyone whose opponent is a professional advocate.
- The other side brings one. If another party has an automatic right and turns up with a lawyer, VCAT says you can choose to be represented too.
- Permission. Everyone else asks the Tribunal at the start of the first hearing and explains why. VCAT suggests telling the other party in writing beforehand. For larger goods and services claims, this is the ordinary route.
A company must nominate its representative in writing, signed by a director, and file the nomination with VCAT before the hearing. That person must understand the dispute and have authority to settle it.
VCAT also says each party usually pays their own legal costs, even if they win, with exceptions for vexatious conduct, unreasonable delay, deception or a baseless claim. Put those rules together and the practical point is clear: in a small claim, the case is carried by the documents you file and how clearly you explain them yourself.
What does it cost to lodge?
Fees change each 1 July; check the current fee on the tribunal’s or court’s website before you file. VCAT’s apply page lists the standard, corporate and concession fees for your claim.
The corporate rate applies to businesses with a turnover of $300,000 or more in the last full financial year; sole traders and smaller businesses pay the standard rate. Application fees are not the whole bill. VCAT’s fees page says hearing fees and mediation or compulsory conference fees may apply. Hearing and conference fees must be paid at least 5 business days before your first hearing day. Fee relief (a waiver, a reduction or time to pay) is available for financial hardship. The full breakdown is in our VCAT fees 2026 guide.
How long does it take, and what do you do after applying?
Generally you must apply within six years of the dispute; the car-cancellation claim has a 3-month limit. If the other side is a company, VCAT requires an ASIC Current Company Extract with the application (the free summary PDF is not enough), and a Business Names Extract if they trade under a business name. PNCCL1 adds an Australian Business Register extract where a party has an ABN.
Service is your job. PNCCL1 says “it is the responsibility of the applicant to serve their application on each respondent with all the supporting documents that were filed”. At the hearing you hand the member a signed declaration of service. If the respondent does not attend and you cannot prove service, the case may be struck out or adjourned, and you pay the hearing fee for any later day.
Then you wait. VCAT’s apply page says a timetable order arrives about 16 weeks after an application is accepted; its after-you-apply page says about 20 weeks after it is received. Its overall estimate is 52 weeks from application to mediation or hearing.
A year is a long wait on a $4,000 invoice. A final written demand costs far less than that wait, and it puts the exact amount and a deadline on the record before you pay a VCAT fee. Any offer to settle along the way should be marked “without prejudice”, which PNCCL1 says keeps it away from the member who hears the case.
How does VCAT compare with NCAT and QCAT?
| VCAT (Victoria) | NCAT (New South Wales) | QCAT (Queensland) | |
|---|---|---|---|
| Money limit | None stated; “small claim” up to $15,000 | Consumer claims up to $100,000 | Minor civil disputes up to $25,000 (excluding interest) |
| Lawyers | Generally not for goods and services claims under $15,000 | Generally only with leave in the Consumer and Commercial Division | Only with permission, if in the interests of justice |
Sources: VCAT pages above; NCAT consumer claims; QCAT consumer and trader disputes (last updated 4 August 2026).
For the other two states, see NCAT fees 2026, QCAT fees 2026, the NCAT application form guide, QCAT forms explained, our NCAT application and QCAT application pages, responding to a QCAT application, defending an NCAT application and the NCAT hearing evidence checklist.
Where does Claim Done fit?
PNCCL1 says the application must tell the Tribunal and each respondent what the dispute is about and what order you want, and that a longer summary can go in an attached document with numbered paragraphs. That is what Claim Done’s Tribunal Application produces, for A$97 flat: a clear statement of the dispute, the amount and the orders sought, built from the invoices, messages and photos you describe. You read it, change what you need, then lodge it on myVCAT, pay VCAT’s fee and serve it yourself. Claim Done does not lodge or serve anything, and no letter goes to anyone until you approve it.
Not ready to apply? A Letter of Demand or Final Demand is A$49. Been served with a VCAT claim? Our guide to responding to a VCAT application covers the respondent’s side, and the Tribunal Response is A$129. For the form itself, see VCAT application form and myVCAT or our VCAT application page. Once you have an order, enforcing a VCAT order explains the Magistrates’ Court step.
Next step: start your Tribunal Application. Answer the questions, tell us what evidence you have, and you get a draft VCAT application to review and edit, ready for you to lodge on myVCAT. Everything starts at claimdone.com.au/begin.
Frequently asked questions
Is VCAT the small claims tribunal in Victoria?
Consumer disputes and small claims about goods and services are heard at VCAT, in what its case pages call the Civil Claims List. VCAT's practice note PNCCL1 now calls the same area the Consumer and Business Disputes practice area, after practice areas replaced the former lists from 1 February 2026. Both names appeared on official VCAT documents when we checked on 27 September 2026.
What is the limit for a small claim at VCAT?
Section 183 of the Australian Consumer Law and Fair Trading Act 2012 defines a small claim as a consumer and trader dispute for money or work not exceeding $15,000. VCAT's goods and services pages state no overall maximum for these disputes. Above $15,000 a lawyer can appear with the Tribunal's permission.
Can I bring a lawyer to VCAT for a claim under $15,000?
Generally not. VCAT's representation page says that for goods and services claims under $15,000 you generally can't have a lawyer or other professional representative. Exceptions include parties with an automatic right, such as councils, credit providers and builder's warranty insurers, and if one of them brings a lawyer you can choose to be represented too.
Can a business take a customer to VCAT for an unpaid invoice?
Yes. Section 182 of the Act defines a consumer and trader dispute as one between a purchaser and a supplier of goods or services, so it runs in both directions. VCAT's apply page lists 'Haven't been paid for a service' and 'Unpaid money' among the disputes it hears, and one of its worked examples is an installer whose customer never paid the balance.
How long does a VCAT civil claim take?
VCAT's estimate is about 52 weeks from applying to your mediation or hearing. A timetable order arrives about 16 weeks after the application is accepted according to one VCAT page, or about 20 weeks after it is received according to another. You serve the application on each respondent yourself in the meantime.
What changes when your case is properly prepared
Same problem. What a prepared case looks like.