Repair Request to Landlord or Agent
Something in your rental needs fixing: mould or damp, a leak, hot water, heating or cooling, an appliance, a door, lock or window? A clear, polite written repair request to your landlord or property manager that describes the problem, says how it affects you, asks for it to be fixed by a reasonable date and, where your state's tenancy authority sets a time frame, says what it is. No legal threats.
What this document does
- Describes the problem clearly: what it is, where it is, when it started and whether it is getting worse.
- Says how it affects you and your household, from your answers only.
- Asks for the repair by a clear date and, where your state's tenancy authority sets a time frame, says what it is.
- Offers access for a tradesperson and asks them to confirm in writing when the repair will be done.
- Polite and calm: no threats about rent, the bond or the tribunal. A friendly, firm or formal tone, your choice.
- You read it first, then we email it for you or you download it and send it yourself.
What we'll ask you
Plain-English questions, one at a time. No legal knowledge needed — if you don't know an answer exactly, your best estimate is fine.
- What needs fixing?
- Is it urgent?
- Who is the letter to? Your property manager and agency, or your landlord.
- What is the address of the rental property?
- Describe the problem: what it is, where in the home, when you first noticed it, and whether it is getting worse.
- How is it affecting you or your household?optional
- Have you already reported it? If so, when and how, and what were you told?
- When can a tradesperson get in? You can skip this.optional
- How should the letter sound?
- You approve it before it is sent
- 2 free amendments included
- All Australian states and territories
- Stripe secured · 256-bit encrypted
From your answers to a finished Repair Request in three steps
Answer 9 quick questions
Who it’s about, what happened and what you want. Plain English, one question at a time.
We write it, calmly and clearly
Your Repair Request to Landlord or Agent is written from your answers in plain English, in the tone you choose, then formatted as a clean one-page PDF. Usually ready within about five minutes.
Review, approve, sent
The draft lands in your dashboard for you to check. Nothing goes to the other party until you approve it — then we email it on your behalf and record the delivery, or you download it and send it yourself. Two free amendments included.
Ready? Start now.
No card required until the end. No account needed to start.
Start My Repair Request — $29 →$29 flat fee · You approve it before it is sent · 2 edits included
Everything about the Repair Request to Landlord or Agent
How much does the Repair Request cost?
A flat $29 AUD, including GST. There is no card required to start, no subscription and no hourly rate. You see a summary of your answers before you pay.
How long does it take?
There are 9 questions, which take a few minutes to answer. The letter is usually ready in about 5 minutes after payment, any time of day.
Is it sent automatically, or do I see it first?
You see it first. The letter lands in your dashboard, and nothing is sent until you approve it. Then we email it for you, or you download it and send it yourself.
What if I need changes?
You read the full letter on your dashboard before anything is sent. You can change the wording yourself or ask for a redraft, with 2 edits included.
Does the letter mention the rules in my state?
Only where your state's tenancy authority publishes a time frame. For example, Consumer Affairs Victoria says non-urgent repairs are made within 14 days of a written request, and CBOS in Tasmania says general repairs are completed within 28 days. New South Wales, Queensland and South Australia set no fixed number of days, so the letter simply asks for the repair by a clear date.
What if the repair still is not done?
Claim Done has two formal documents for that: the Tenant Repair/Breach Notice ($49), which relies on your state tenancy law, and the Renter Compensation Claim Against Landlord ($49).
Other everyday letters
Put it in writing today.
A few quick questions and your Repair Request to Landlord or Agent is ready in minutes. No card required until the end.
Start My Repair Request — $29 →