$29 flat fee · No card required to start · Ready in about 5 minutes
Something in your rental needs fixing: mould or damp, a leak, hot water, heating or cooling, an appliance, a door, lock or window? A clear, polite written repair request to your landlord or property manager that describes the problem, says how it affects you, asks for it to be fixed by a reasonable date and, where your state's tenancy authority sets a time frame, says what it is. No legal threats.
6,739 people visited ClaimDone in the past 30 daysLast document drafted 24 minutes ago
You approve it before it is sent No card to start Stripe secured · 256-bit SSL Private & encrypted
A written request is the one that countsA clear written repair request, with the problem, how it affects you and the date you would like it fixed by, is what gets a repair booked, and it records the date you asked. Start now →
What this document does
Describes the problem clearly: what it is, where it is, when it started and whether it is getting worse.
Says how it affects you and your household, from your answers only.
Asks for the repair by a clear date and, where your state's tenancy authority sets a time frame, says what it is.
Offers access for a tradesperson and asks them to confirm in writing when the repair will be done.
Polite and calm: no threats about rent, the bond or the tribunal. A friendly, firm or formal tone, your choice.
You read it first, then we email it for you or you download it and send it yourself.
What we'll ask you
Plain-English questions, one at a time. No legal knowledge needed — if you don't know an answer exactly, your best estimate is fine.
What needs fixing?
Is it urgent?
Who is the letter to? Your property manager and agency, or your landlord.
What is the address of the rental property?
Describe the problem: what it is, where in the home, when you first noticed it, and whether it is getting worse.
How is it affecting you or your household?optional
Have you already reported it? If so, when and how, and what were you told?
When can a tradesperson get in? You can skip this.optional
How should the letter sound?
Your state or territory — so the letter is dated in your time zone.
Your name and email — so the draft lands in your dashboard and inbox.
From your answers to a finished Repair Request in three steps
1
Answer 9 quick questions
Who it’s about, what happened and what you want. Plain English, one question at a time.
2
We write it, calmly and clearly
Your Repair Request to Landlord or Agent is written from your answers in plain English, in the tone you choose, then formatted as a clean one-page PDF. Usually ready within about five minutes.
3
Review, approve, sent
The draft lands in your dashboard for you to check. Nothing goes to the other party until you approve it — then we email it on your behalf and record the delivery, or you download it and send it yourself. Two free amendments included.
Ready? Start now.
No card required until the end. No account needed to start.
$29 flat fee · You approve it before it is sent · edit it yourself any time, plus 2 redrafts
Nothing is sent until you approve it
Read your full document on your dashboard first. Change the wording yourself or ask for a redraft (unlimited edits, 2 redrafts included), then approve it. Only then is it sent.
Common questions
Everything about the Repair Request to Landlord or Agent
How much does the Repair Request cost?
A flat $29 AUD, including GST. There is no card required to start, no subscription and no hourly rate. You see a summary of your answers before you pay.
How long does it take?
There are 9 questions, which take a few minutes to answer. The letter is usually ready in about 5 minutes after payment, any time of day.
Is it sent automatically, or do I see it first?
You see it first. The letter lands in your dashboard, and nothing is sent until you approve it. Then we email it for you, or you download it and send it yourself.
What if I need changes?
You read the full letter on your dashboard before anything is sent. You can change the wording yourself or ask for a redraft, with unlimited edits and 2 redrafts included.
Does the letter mention the rules in my state?
Only where your state's tenancy authority publishes a time frame. For example, Consumer Affairs Victoria says non-urgent repairs are made within 14 days of a written request, and Consumer Affairs Tasmania says general repairs are completed within 28 days. New South Wales, Queensland and South Australia set no fixed number of days, so the letter simply asks for the repair by a clear date.
What if the repair still is not done?
Claim Done has two formal documents for that: the Tenant Repair/Breach Notice ($49), which relies on your state tenancy law, and the Renter Compensation Claim Against Landlord ($49).
Your options
You can write this yourself for free, or Claim Done drafts it for $29 and you approve it before it is sent.
Do it yourself (free)
You can ask your landlord or agent in writing yourself; your state's tenancy authority has free guidance.
Suitable if you are confident writing it yourself.
Claim Done ($29)
Drafted from your answers
You read and approve it before it is sent
Turnaround: About 5 minutes
Revisions: Unlimited edits of your own, and 2 redrafts included
Suitable if you want it done properly and quickly.
$29 flat fee · You approve it before it is sent · No card needed to start · Available 24/7
6,739 people visited ClaimDone in the past 30 daysLast document drafted 24 minutes ago
What our clients say
5.09 Google reviews
The team provided helpful support and maintained clear communication throughout the process. Everything was explained in a straightforward way, making the experience easy to follow.
Fabrice L. Google review · November 2026
Really good service with a professional approach and clear communication. The experience was pleasant, and the attention to detail stood out.
Catherina D. Google review · October 2026
The service was professional and the overall experience was smooth. Communication was clear, and everything was handled efficiently.
Ricardo R. Google review · October 2026
Very satisfied with the experience. The process was straightforward, communication was clear, and the support was professional throughout. Highly recommended!
Doris B. Google review · October 2026
Excellent service and a smooth overall experience. The team is professional, helpful, and responsive. Everything was handled efficiently, and the quality of service was impressive.
Dorothy D. Google review · October 2026
Had several contracts that needed reviewing and the service made everything much easier. Documents were handled securely, feedback was clear, and the completed work was delivered promptly.
Linda M. Google review · October 2026
We used the service for a lease review and found the process very straightforward. They handled the paperwork efficiently, highlighted important points and delivered everything when promised.
Audrey M. Google review · October 2026
The debt collection process was handled professionally and efficiently. Communication was clear, documents were managed properly, and we always knew what stage everything was at.
Ashley S. Google review · October 2026
Really impressed with how smoothly they handled our contract review. The documents were organised properly, delivered promptly, and the whole process was explained clearly from start to finish.
Lucille D. Google review · October 2026
The team provided helpful support and maintained clear communication throughout the process. Everything was explained in a straightforward way, making the experience easy to follow.
Fabrice L. Google review · November 2026
Really good service with a professional approach and clear communication. The experience was pleasant, and the attention to detail stood out.
Catherina D. Google review · October 2026
The service was professional and the overall experience was smooth. Communication was clear, and everything was handled efficiently.
Ricardo R. Google review · October 2026
Very satisfied with the experience. The process was straightforward, communication was clear, and the support was professional throughout. Highly recommended!
Doris B. Google review · October 2026
Excellent service and a smooth overall experience. The team is professional, helpful, and responsive. Everything was handled efficiently, and the quality of service was impressive.
Dorothy D. Google review · October 2026
Had several contracts that needed reviewing and the service made everything much easier. Documents were handled securely, feedback was clear, and the completed work was delivered promptly.
Linda M. Google review · October 2026
We used the service for a lease review and found the process very straightforward. They handled the paperwork efficiently, highlighted important points and delivered everything when promised.
Audrey M. Google review · October 2026
The debt collection process was handled professionally and efficiently. Communication was clear, documents were managed properly, and we always knew what stage everything was at.
Ashley S. Google review · October 2026
Really impressed with how smoothly they handled our contract review. The documents were organised properly, delivered promptly, and the whole process was explained clearly from start to finish.
Lucille D. Google review · October 2026
6,739 people visited ClaimDone in the past 30 days
Want your Repair Request drafted for you?
$29 flat, drafted from your answers in about 5 minutes. You read and approve it before anything is sent.