$29 flat fee · No card required to start · Ready in about 5 minutes
Need an Employment Separation Certificate, a statement of service, pay slips or a copy of your employee records from a current or former employer? A clear, polite written request that lists exactly what you need, when you need it and where to send it, and notes the official time frame where one applies. No legal threats.
6,746 people visited ClaimDone in the past 30 daysLast document drafted 1 hour ago
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Centrelink and new employers ask for these earlyA clear written request, with exactly what you need and where to send it, is the quickest way to get records out of a busy payroll team, and it records the date you asked. Start now →
What this document does
Lists exactly what you need: a separation certificate, a statement of service, pay slips or a copy of your records, with the dates they cover.
Notes the official time frames that apply, such as 14 days for a separation certificate and for posted copies of your records.
Says where to send everything and asks for it by a clear date.
Polite and to the point: no threats and no complaint. A friendly, firm or formal tone, your choice.
Written from your answers only. Nothing is invented.
You read it first, then we email it for you or you download it and send it yourself.
What we'll ask you
Plain-English questions, one at a time. No legal knowledge needed — if you don't know an answer exactly, your best estimate is fine.
What do you need from your employer?
Do you still work there?
What is the employer's business name?
Who should the letter go to? Your manager, payroll or HR contact if you have a name, otherwise the business name.
When did you work there, and in what role? Rough dates are fine.
For each item you need, what dates or pay periods should it cover? You can say why you need it, if you like.
Have you already asked for them? If so, when, how, and what did they say?
Where should they send them? An email address or a postal address.
Do you have the employer's payroll or HR email address? Once you approve the letter we can send it straight to them. Skip this if you would rather send it yourself.optional
How should the letter sound?
Your state or territory — so the letter is dated in your time zone.
Your name and email — so the draft lands in your dashboard and inbox.
From your answers to a finished Records Request in three steps
1
Answer 10 quick questions
Who it’s about, what happened and what you want. Plain English, one question at a time.
2
We write it, calmly and clearly
Your Request for Employment Records is written from your answers in plain English, in the tone you choose, then formatted as a clean one-page PDF. Usually ready within about five minutes.
3
Review, approve, sent
The draft lands in your dashboard for you to check. Nothing goes to the other party until you approve it — then we email it on your behalf and record the delivery, or you download it and send it yourself. Two free amendments included.
Ready? Start now.
No card required until the end. No account needed to start.
$29 flat fee · You approve it before it is sent · edit it yourself any time, plus 2 redrafts
Nothing is sent until you approve it
Read your full document on your dashboard first. Change the wording yourself or ask for a redraft (unlimited edits, 2 redrafts included), then approve it. Only then is it sent.
Common questions
Everything about the Request for Employment Records
How much does the Records Request cost?
A flat $29 AUD, including GST. There is no card required to start, no subscription and no hourly rate. You see a summary of your answers before you pay.
How long does it take?
There are 10 questions, which take a few minutes to answer. The letter is usually ready in about 5 minutes after payment, any time of day.
Is it sent automatically, or do I see it first?
You see it first. The letter lands in your dashboard, and nothing is sent until you approve it. Then we email it for you, or you download it and send it yourself.
What if I need changes?
You read the full letter on your dashboard before anything is sent. You can change the wording yourself or ask for a redraft, with unlimited edits and 2 redrafts included.
What time frames does the letter mention?
Only the official ones: Services Australia asks employers to complete an Employment Separation Certificate within 14 days of a request; the Fair Work Regulations say a copy of your employee records is made available at the workplace within 3 business days or posted within 14 days; and the Fair Work Act says pay slips are given within 1 working day of pay day. There is no general rule for a statement of service, so the letter simply asks for one.
Does it work in my state?
Yes. These are national rules, so the letter works anywhere in Australia. It is dated in your own time zone.
What if they also owe me money?
This letter only asks for records. If your final pay, leave, notice or redundancy is short or missing, Claim Done has a separate Final Pay, Notice, Redundancy & Long Service Leave Demand ($49).
$29 flat fee · You approve it before it is sent · No card needed to start · Available 24/7
6,746 people visited ClaimDone in the past 30 daysLast document drafted 1 hour ago
What our clients say
5.09 Google reviews
The team provided helpful support and maintained clear communication throughout the process. Everything was explained in a straightforward way, making the experience easy to follow.
Fabrice L. Google review · November 2026
Really good service with a professional approach and clear communication. The experience was pleasant, and the attention to detail stood out.
Catherina D. Google review · October 2026
The service was professional and the overall experience was smooth. Communication was clear, and everything was handled efficiently.
Ricardo R. Google review · October 2026
Very satisfied with the experience. The process was straightforward, communication was clear, and the support was professional throughout. Highly recommended!
Doris B. Google review · October 2026
Excellent service and a smooth overall experience. The team is professional, helpful, and responsive. Everything was handled efficiently, and the quality of service was impressive.
Dorothy D. Google review · October 2026
Had several contracts that needed reviewing and the service made everything much easier. Documents were handled securely, feedback was clear, and the completed work was delivered promptly.
Linda M. Google review · October 2026
We used the service for a lease review and found the process very straightforward. They handled the paperwork efficiently, highlighted important points and delivered everything when promised.
Audrey M. Google review · October 2026
The debt collection process was handled professionally and efficiently. Communication was clear, documents were managed properly, and we always knew what stage everything was at.
Ashley S. Google review · October 2026
Really impressed with how smoothly they handled our contract review. The documents were organised properly, delivered promptly, and the whole process was explained clearly from start to finish.
Lucille D. Google review · October 2026
The team provided helpful support and maintained clear communication throughout the process. Everything was explained in a straightforward way, making the experience easy to follow.
Fabrice L. Google review · November 2026
Really good service with a professional approach and clear communication. The experience was pleasant, and the attention to detail stood out.
Catherina D. Google review · October 2026
The service was professional and the overall experience was smooth. Communication was clear, and everything was handled efficiently.
Ricardo R. Google review · October 2026
Very satisfied with the experience. The process was straightforward, communication was clear, and the support was professional throughout. Highly recommended!
Doris B. Google review · October 2026
Excellent service and a smooth overall experience. The team is professional, helpful, and responsive. Everything was handled efficiently, and the quality of service was impressive.
Dorothy D. Google review · October 2026
Had several contracts that needed reviewing and the service made everything much easier. Documents were handled securely, feedback was clear, and the completed work was delivered promptly.
Linda M. Google review · October 2026
We used the service for a lease review and found the process very straightforward. They handled the paperwork efficiently, highlighted important points and delivered everything when promised.
Audrey M. Google review · October 2026
The debt collection process was handled professionally and efficiently. Communication was clear, documents were managed properly, and we always knew what stage everything was at.
Ashley S. Google review · October 2026
Really impressed with how smoothly they handled our contract review. The documents were organised properly, delivered promptly, and the whole process was explained clearly from start to finish.
Lucille D. Google review · October 2026
6,746 people visited ClaimDone in the past 30 days
Want your Records Request drafted for you?
$29 flat, drafted from your answers in about 5 minutes. You read and approve it before anything is sent.