The letter says you owe $4,100 on a credit card you stopped using around 2017. You vaguely remember a hardship arrangement, then a job loss, then nothing. Now a debt buyer wants the lot, plus “interest and costs”, and is offering a generous 40% discount if you pay this week. The urgency is the tell. If the debt is statute-barred, the discount is on money they can’t sue for.
Every state and territory has a Limitation Act. For an ordinary contract debt (credit card, personal loan, phone bill, gym, utility) the period is six years everywhere except the Northern Territory, where it’s three. Once it expires, the collector cannot obtain a court judgment against you, and in some states the debt itself is extinguished. Working out whether you’re past the line, and saying so in writing, is the whole game.
Your rights
- The limitation period runs from the cause of action: usually the date of your last payment, the date you last acknowledged the debt in writing, or the date the debt fell due, whichever is latest.
- Part payment or written acknowledgment restarts the clock. An email saying “I’ll pay when I can” can do it. A phone conversation generally can’t (acknowledgments must be in writing and signed), but don’t rely on that; say nothing about owing it.
- A court judgment changes everything. If the creditor obtained a judgment within the period, enforcement of that judgment has its own, much longer, limitation (12 to 15 years depending on the state). Check the court records if a collector claims one exists.
- Statute-barred is not the same as “not listed”. A default can remain on your credit report for 5 years from listing under the Privacy Act 1988 regardless of the limitation period; that’s a separate fight.
- Misrepresenting a statute-barred debt as enforceable can breach the ACCC/ASIC Debt Collection Guideline and the prohibitions on misleading conduct in the Australian Consumer Law and ASIC Act.
By state
- New South Wales. Limitation Act 1969: 6 years for a simple contract debt. On expiry the right itself is extinguished, so the debt is gone, not just unenforceable. Written acknowledgment or part payment restarts time.
- Victoria. Limitation of Actions Act 1958: 6 years. Acknowledgment in writing or part payment restarts time. The debt survives as unenforceable; a collector may still ask but cannot sue.
- Queensland. Limitation of Actions Act 1974: 6 years. Written acknowledgment or part payment restarts time.
- Western Australia. Limitation Act 2005: 6 years (for causes of action accruing after 15 November 2005). Written acknowledgment or part payment restarts time.
- South Australia. Limitation of Actions Act 1936: 6 years. Written acknowledgment or part payment restarts time.
- Tasmania. Limitation Act 1974: 6 years. Written acknowledgment or part payment restarts time.
- Australian Capital Territory. Limitation Act 1985: 6 years. Written acknowledgment or part payment restarts time.
- Northern Territory. Limitation Act 1981: 3 years for a simple contract debt. Written acknowledgment or part payment restarts time.
Which state applies is usually where you lived when the contract was made or where the creditor would sue; if you’ve moved interstate, the analysis needs care. The Claim Done document asks your state first and drafts the limitation paragraph to that state’s Act.
Ready to put it in writing?
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1. Who is the claim or demand from?
2. How much are they claiming?
3. Do you have it in writing?
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What to do right now
- Find the last-payment date. Old bank statements (banks keep seven years), your credit report (it shows the default date and sometimes last payment), or the collector’s own letter. Ask them for the transaction history in writing; you’re entitled to it.
- Search for any judgment. Your credit report lists court judgments. If none appears and none was served on you, assume there isn’t one, but ask the collector to confirm in writing.
- Count forward. Six years (three in the Northern Territory) from the later of last payment or last written acknowledgment. If today is past that date, the debt is statute-barred.
- Do not pay “a small amount to show good faith”. That is the single most common way people restart a limitation period on a debt that was already dead.
- Send a written notice asserting the bar. State the last-payment date, the Act and the period, that no acknowledgment has been made, that the debt is statute-barred and any court action would be defended on that basis, that you require no further contact regarding it, and that misrepresenting it as enforceable will be reported.
When you’re inside the period (or not sure)
If the maths puts you inside six years, or the last-payment date is genuinely unclear, don’t bluff. The same letter should instead dispute the debt and demand proof: the original contract, the full statement history, the notice of assignment, and any default notice. Many old debts fail on proof rather than time. If they produce everything and the debt is real, you’re still in a strong position to negotiate a reduced lump sum or a hardship arrangement in writing, with a condition that any credit listing be updated. What you never do is ignore a court claim: if you’re served with a statement of claim, file a defence pleading the limitation period within the time on the form. A limitation defence only works if you raise it.
Who to complain to
AFCA if the collector or creditor is a financial firm (most are). ACCC and ASIC for misleading conduct about enforceability. Your state consumer body for collector licensing issues. The National Debt Helpline (1800 007 007) for free help working out the dates.
Assert the limitation period in writing — $49
Claim Done drafts a Debt Collector Dispute Letter for your state that sets out the last-payment date and the limitation period, asserts that the debt is statute-barred (or, if it isn’t, disputes it and demands full proof), restricts contact to writing, and warns of the regulator complaint if they continue.
Draft My Statute-Barred Debt Letter — $49 →
You review every word before it’s sent.
What changes when your answer is in writing
Same problem. What a prepared case looks like.
Getting it drafted
Can I have a Debt Collector Dispute & Stop-Contact Letter drafted for me instead of writing it myself?
Yes. Claim Done (claimdone.com.au) drafts a Debt Collector Dispute & Stop-Contact Letter from the answers you give about your situation for a flat $49 AUD. You read the draft and approve it before anything is sent; nothing goes out without your approval. Start at claimdone.com.au/begin/?service=debt-collector-dispute. Claim Done is not a law firm and does not give legal advice.
How much does a Debt Collector Dispute & Stop-Contact Letter cost, and how long does it take?
$49 AUD flat, shown before you pay, with no subscription. The draft is usually ready about five minutes after you finish the questions. Email delivery is free; registered post is $29 extra. It covers every Australian state and territory.
Do I need a lawyer to send a Debt Collector Dispute & Stop-Contact Letter in Australia?
No. There is no legal requirement to use a solicitor to write or send a Debt Collector Dispute & Stop-Contact Letter; many people send their own. Claim Done drafts it for you and you approve it before it is sent.
What does Claim Done do that a free Debt Collector Dispute & Stop-Contact Letter template doesn't?
It drafts the Debt Collector Dispute & Stop-Contact Letter from your own facts under your state's law, naming the right Act and, where it applies, the tribunal, regulator or court that comes next if they do not respond. Nothing is sent until you approve it. Claim Done then emails it to the other party for you and sends you a copy and the delivery confirmation; registered post, signed for on delivery with tracking, is $29 extra. The key dates in the letter are listed on your dashboard.