Know Your Rights.
Then Use Them.
Plain-English guides to Australian law — bonds, tradies, tribunals, consumer rights, and more. Written so you can actually act on them.
Landlord Insurance Claim Refused? Letter of Demand (Australia)
Tenant trashed the place, stopped paying rent, or did unauthorised damage — and the landlord insurer is refusing. Here's the framework to fight back.
Read Guide →Pet Insurance Claim Refused? Letter of Demand Template (Australia)
Pet insurer denied based on "pre-existing", "bilateral", or "behavioural" exclusion? Here's the consumer-law angle most people miss.
Read Guide →Builders Warranty Insurance Claim Refused? Letter of Demand (AU)
Builder went bust or walked off and the warranty insurer is refusing? Here's how the state-based statutory schemes work and how to…
Read Guide →Smash Repairer Did a Bad Job? Notice to Remedy Breach (Australia)
Insurer's preferred repairer returned your car with paint runs, panel gaps, or worse. Here's the consumer-law document that forces them back.
Read Guide →Insurer Stalling on Your Claim? Send a Final Demand (Australia)
You've already sent a Letter of Demand and the insurer is still dragging. Here's how a formal Insurance Complaint changes the calculus…
Read Guide →Insurer Using a “Pre-existing Condition” Defence? Letter of Demand (AU)
Insurer says your travel or income protection claim is excluded because of a pre-existing condition? Here's how to test the insurer's reasoning.
Read Guide →Vehicle Written Off and Insurer Underpaid You? Letter of Demand (AU)
Insurer's "market value" assessment is thousands below realistic resale. Here's how to challenge a low-ball write-off payout.
Read Guide →Income Protection Claim Refused? Letter of Demand (Australia)
You got sick, you couldn't work, your income protection insurer denied. Here's how to use a Letter of Demand before going to…
Read Guide →Travel Insurance Claim Denied? Letter of Demand Template (Australia)
Cancellation, medical, lost luggage: if your travel insurer denied the claim, here's how to push back properly.
Read Guide →Home Insurance Fire Claim Refused? Letter of Demand (Australia)
Insurer alleging arson, "non-disclosure", or undeclared occupants? The Insurance Contracts Act sets a high bar — most denials don't meet it.
Read Guide →Reading About It Is Step One.
When you're ready to take action, Claim Done drafts your documents and helps you send them. Not a law firm; not legal advice.
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