Know Your Rights.
Then Use Them.
Plain-English guides to Australian law — bonds, tradies, tribunals, consumer rights, and more. Written so you can actually act on them.
Restaurant Gift Card Refused or Expired? Letter of Demand (Australia)
Most gift cards sold in Australia must be valid for at least three years. When a venue refuses to honour one, a Letter of Demand cites the law and forces a fix.
Read Guide →Event Ticket Cancelled and No Refund Offered? Letter of Demand (Australia)
When a concert, festival or event is cancelled or moved and you are pushed into a credit, the Australian Consumer Law usually…
Read Guide →Airbnb Host Refund Dispute? Letter of Demand (Australia)
Misrepresented listings, unsafe properties, and host cancellations are recoverable under Australian Consumer Law — even when Airbnb says no.
Read Guide →Tour Operator Cancelled and Refused a Refund? Letter of Demand (Australia)
Cancelled tours and "credit only" responses do not survive contact with the Australian Consumer Law. A Letter of Demand reframes the conversation…
Read Guide →Travel Agent Failed to Deliver Your Booking? Letter of Demand (Australia)
When a travel agent botches a booking — wrong dates, missed transfers, undelivered package components — the agent is on the hook…
Read Guide →Cruise Line Refund Dispute? Letter of Demand (Australia)
Cancelled cruises, missed ports, and onboard service failures are squarely covered by the Australian Consumer Law. A Letter of Demand pushes the…
Read Guide →Hotel Refused to Refund Your Cancelled Booking? Letter of Demand (Australia)
Hotels that hide behind "non-refundable" terms often still owe you a refund under the Australian Consumer Law. A formal Letter of Demand…
Read Guide →Airline Refused a Refund After Cancelling Your Flight? Letter of Demand (Australia)
When an airline cancels your flight and refuses a cash refund, the Australian Consumer Law often gives you the right to one.…
Read Guide →Housemate Damaged Your Property: Letter of Demand (Australia)
Housemate trashed your TV, broke your bond, refused to pay their share? A Letter of Demand is the formal step before the…
Read Guide →Friend Personal Loan Not Repaid: Letter of Demand (Australia)
Lent a mate money and they have gone cold? A formal Letter of Demand is the step that distinguishes "social IOU" from…
Read Guide →Reading About It Is Step One.
When you're ready to take action, Claim Done drafts your documents and helps you send them. Not a law firm; not legal advice.
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