Rental Car Charge Dispute — Dispute an Unfair Charge After Your Hire
Did a car rental company hit you with a charge you did not expect — a cleaning fee when you returned the car clean, damage you did not cause or that was already there, a surprise fuel bill, toll or admin fees, a 'loss of use' charge, or an unexplained hold on your card? For $29 we draft a formal letter disputing the charge under the Australian Consumer Law: it demands the company justify the charge with an itemised breakdown and evidence, or reverse and refund it by a deadline, and sets out your escalation options (a card chargeback, a complaint to fair trading and the ACCC, and a small claims application).
What this document does
- For $29 we draft a formal letter disputing the charge under the Australian Consumer Law: it demands the company justify the charge with an itemised breakdown and evidence, or reverse and refund it by a deadline, and sets out your escalation options (a card chargeback, a complaint to fair trading and the ACCC, and a small claims application).
- Records the facts that matter on paper: rental company (name on agreement), rental company address, agreement or booking reference, pick-up and return dates and location.
- Sets a clear deadline and spells out what happens if they ignore it.
- You review the draft first; we only send it to the other party on your say-so.
What we'll ask you
Plain-English questions, one at a time. No legal knowledge needed — if you don't know an answer exactly, your best estimate is fine.
- Which rental car company charged you?
- What is the rental company's name as it appears on your agreement or invoice? This is the name the letter is addressed to.
- The rental company's address or disputes/customer-care contact, if you have it (from the agreement, the invoice or their website).optional
- What is the rental agreement or booking reference number?optional
- When did you pick the car up and return it, and where did you collect it from (branch, city and country)?
- Which charge or charges are you disputing? Tap one, or type several if more than one applies.
- How much is the disputed charge in total? If it is more than one charge, add them up.
- In your own words, what actually happened? Be specific — for example: you returned the car clean and have photos; the damage was already there and noted at pickup; you refilled the tank and have the receipt; you were never told about the fee.
- Has the company given you an itemised breakdown or invoice for the charge?
- What evidence do you have? For example return photos or video, a fuel receipt, the signed condition report, emails or messages. List what you have.optional
- Have you already contacted the company about this charge? If so, when, how, and what did they say?optional
- Which card was charged? This is for the chargeback option in the letter — just the card type and the last four digits, never the full number.optional
- You approve it before it is sent
- 2 free amendments included
- All Australian states and territories
- Stripe secured · 256-bit encrypted
Rental Car Charge Dispute — drafted to the right state law
One document, eight jurisdictions. We only ever cite the Act, regulator and tribunal for your state, so nothing from another jurisdiction bleeds into your rental car charge dispute.
New South Wales
Drafted under the Australian Consumer Law as it applies in New South Wales, with the state regulator and forum named below.
Consumer regulator: NSW Fair Trading
Consumer money claims: NSW Civil and Administrative Tribunal (NCAT), Consumer and Commercial Division
Victoria
Drafted under the Australian Consumer Law as it applies in Victoria, with the state regulator and forum named below.
Consumer regulator: Consumer Affairs Victoria
Consumer money claims: Victorian Civil and Administrative Tribunal (VCAT), Civil Claims List
Queensland
Drafted under the Australian Consumer Law as it applies in Queensland, with the state regulator and forum named below.
Consumer regulator: Office of Fair Trading (Queensland)
Consumer money claims: Queensland Civil and Administrative Tribunal (QCAT)
Western Australia
Drafted under the Australian Consumer Law as it applies in Western Australia, with the state regulator and forum named below.
Consumer regulator: Consumer Protection WA (Department of Local Government, Industry Regulation and Safety)
Consumer money claims: Magistrates Court of Western Australia
South Australia
Drafted under the Australian Consumer Law as it applies in South Australia, with the state regulator and forum named below.
Consumer regulator: Consumer and Business Services (CBS) South Australia
Consumer money claims: Magistrates Court of South Australia
Tasmania
Drafted under the Australian Consumer Law as it applies in Tasmania, with the state regulator and forum named below.
Consumer regulator: Consumer, Building and Occupational Services (CBOS) Tasmania
Consumer money claims: Magistrates Court of Tasmania, Civil Division
Australian Capital Territory
Drafted under the Australian Consumer Law as it applies in Australian Capital Territory, with the state regulator and forum named below.
Consumer regulator: Access Canberra (Fair Trading)
Consumer money claims: ACT Civil and Administrative Tribunal (ACAT)
Northern Territory
Drafted under the Australian Consumer Law as it applies in Northern Territory, with the state regulator and forum named below.
Consumer regulator: NT Consumer Affairs
Consumer money claims: Northern Territory Civil and Administrative Tribunal (NTCAT)
From your answers to a finished Rental Car Charge Dispute in three steps
Answer 12 quick questions
Who it’s about, what happened and what you want. Plain English, one question at a time.
We draft it for your state
Your Rental Car Charge Dispute — Dispute an Unfair Charge After Your Hire is drafted to the legislation, regulator and tribunal for your state or territory, then formatted as a professional PDF. Usually ready within about five minutes.
Review, approve, sent
The draft lands in your dashboard for you to check. Nothing goes to the other party until you approve it — then we email it on your behalf and record the delivery. Two free amendments included.
Ready? Start now.
No card required until the end. No account needed to start.
Start My Rental Car Charge Dispute — $29 →$29 flat fee · You approve it before it is sent · unlimited edits
Everything about the Rental Car Charge Dispute — Dispute an Unfair Charge After Your Hire
How much does the Rental Car Charge Dispute cost?
A flat $29 AUD, including GST. There is no card required to start, no subscription and no hourly rate — you see the full summary of your answers before you pay.
How long does it take?
There are 12 questions, which take a few minutes to answer. After you pay, your draft is usually ready in about 5 minutes, and you can read it and request changes before you approve it.
Is it sent automatically, or do I see it first?
You see it first. The draft lands in your dashboard for review; nothing goes to the other party until you approve it. Once you approve, we email it on your behalf and record the delivery.
What if I need changes?
You read the full Rental Car Charge Dispute on your dashboard before anything is sent. You can change the wording yourself or ask for a redraft, with unlimited edits and 2 redrafts included.
Does it work in my state?
Yes. The Rental Car Charge Dispute — Dispute an Unfair Charge After Your Hire is drafted to the law of the state or territory the matter is in — NSW, Victoria, Queensland, WA, SA, Tasmania, the ACT and the NT — citing the right Act, regulator and tribunal or court for that state.
Read up before you send
Other government & complaints documents
Put it in writing today.
A few quick questions and your Rental Car Charge Dispute — Dispute an Unfair Charge After Your Hire is drafted for your state. No card required until the end.
Start My Rental Car Charge Dispute — $29 →