How to File an NCAT Application in NSW | Claim Done
How to File an NCAT Application in NSW
The NSW Civil and Administrative Tribunal (NCAT) hears consumer, commercial, and tenancy disputes up to $30,000 in its Consumer and Commercial Division. This guide walks you through the exact process — from preparing your application to attending the hearing.
Get your NCAT application prepared — $197
Before you file — send a letter of demand
NCAT expects evidence that you attempted to resolve the dispute before filing. A letter of demand that has been ignored, or a failed attempt at negotiation, satisfies this requirement. Without it, your application may be adjourned or you may face a costs order.
Claim Done prepares and delivers letters of demand for $97. If the dispute is not resolved, we then prepare your complete NCAT application for $197.
NCAT Consumer and Commercial Division — what it covers
- Unpaid invoices and breach of contract (up to $30,000)
- Goods not supplied, defective goods, or services not rendered as agreed
- Refund disputes under the Australian Consumer Law
- Building and home renovation disputes (under $30,000)
- Motor vehicle disputes
- Tenancy disputes (bonds, repairs, illegal entry — no upper limit for residential tenancy matters)
How to file your NCAT application — step by step
Step 1: Determine the correct division and application type
Most consumer and commercial disputes fall under the Consumer and Commercial Division. Tenancy disputes go to the Tenancy Division. Confirm which applies to your situation at ncat.nsw.gov.au.
Step 2: Gather your evidence
- The contract, invoice, or written agreement
- All correspondence (emails, texts, letters) showing the dispute
- Your letter of demand and proof of delivery
- Photos, receipts, quotes, or other supporting documents
- A clear statement of what you are claiming and why
Step 3: Complete the application form
Download the correct application form from ncat.nsw.gov.au. You will need to state:
- Your full name and contact details (the “applicant”)
- The respondent’s full name and address
- What you are claiming (the remedy you seek)
- The amount of money claimed (if applicable)
- A brief statement of the facts
Step 4: Pay the filing fee
Filing fees for the Consumer and Commercial Division range from $34 to $102 depending on the amount claimed, paid directly to NCAT. Concession card holders pay a reduced fee.
Step 5: File online or in person
Applications can be lodged online at onlineregistry.lawlink.nsw.gov.au or in person at any NCAT registry. You will receive a hearing date — typically 4–8 weeks from filing.
Step 6: Serve the respondent
NCAT will send notice of the hearing to the respondent. In some divisions you may also be required to serve documents yourself — check the directions issued with your hearing notice.
Step 7: Prepare your hearing bundle
Organise your evidence in a logical sequence. Prepare a one-page summary of your claim. Number all documents. Be prepared to present your case in 10–15 minutes.
What happens at the NCAT hearing?
A Tribunal Member (not a judge) hears both parties. The process is informal — no wigs, no legal formality. You present your evidence, the respondent responds, and the Member asks questions. A decision may be given on the day or reserved (written decision issued within weeks).
Can you have a lawyer at NCAT?
Legal representation is restricted in the Consumer and Commercial Division for claims under $30,000. You can represent yourself, and most applicants do. A well-prepared application with clear evidence is more important than legal representation.
How Claim Done helps with NCAT applications
Claim Done prepares your complete NCAT application — application form, witness statement, and evidence summary — ready for filing. $79 flat fee.