If you are representing yourself at the Queensland Civil and Administrative Tribunal (QCAT), a hearing bundle — a complete, indexed, and paginated set of all documents you intend to rely on at the hearing — keeps your evidence in order. QCAT requires written evidence to be filed by the dates in its directions, with a copy to each other party. Get it wrong and the tribunal can refuse to admit your evidence.
For the forms, fees and each step, see our guide to making an QCAT application.
What is a QCAT hearing bundle?
A hearing bundle is a single document containing:
- Your application or statement of claim
- All correspondence between the parties
- Contracts, invoices, receipts, quotes, emails
- Photographs, screenshots, reports
- Witness statements (if any)
- Any other document you want the tribunal to consider
The bundle must be indexed, consecutively paginated, and arranged chronologically or by topic. You file it with QCAT and serve it on the other party before the hearing date.
Why a hearing bundle helps
QCAT members hear dozens of cases. They do not have time to shuffle through loose documents or piece together your case from random attachments. A properly prepared hearing bundle allows the member to understand your case quickly, find specific documents during the hearing, and make a fair decision based on the evidence.
If your bundle is incomplete or disorganised, the member may refuse to admit your evidence.
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QCAT’s requirements for hearing bundles
QCAT does not publish a single mandatory format, but these requirements are standard across most matters:
Indexing: Every document must be listed in a table of contents at the front, with a tab number or page reference.
Pagination: Every page must be numbered consecutively from 1 to the end. Do not restart numbering for each document.
Chronological or logical order: Arrange documents by date (earliest first) or by topic.
One bundle per party: Each party prepares their own bundle.
Filing deadline: File your bundle by the date in QCAT’s directions. For a minor civil dispute, QCAT says material over 30 pages must be filed in hard copy, in duplicate.
Service: Serve a copy on the other party when you file with QCAT.
Step-by-step: How to prepare your QCAT hearing bundle
Step 1: Gather all relevant documents
Collect every document that supports your case:
- Your application or statement of claim
- All emails, letters, and text messages exchanged with the other party
- Contracts, invoices, receipts, quotes, bank statements
- Photographs of damage or defects
- Screenshots of online reviews, social media posts, or advertisements
- Expert reports, repair quotes, or medical certificates
- Witness statements (if you have any)
Only include documents you genuinely intend to refer to at the hearing.
Step 2: Organise the documents
Arrange your documents in chronological order (earliest first) or by topic. A typical order is:
- Your application or statement of claim
- Correspondence (emails, letters) in date order
- Contracts and agreements
- Invoices and receipts
- Photographs and screenshots
- Expert reports or quotes
- Witness statements
If your case involves multiple issues, organise by topic instead.
Step 3: Number every page consecutively
Use a word processor or PDF editor to add page numbers to the bottom right corner of every page. Start at page 1 and number through to the last page. Do not restart numbering for each document.
If working with physical documents, write the page numbers by hand in pencil at the bottom right corner.
Step 4: Create an index (table of contents)
At the front of your bundle, insert a table of contents that lists every document with its page number:
| Document | Page |
|---|---|
| Application to QCAT | 1 |
| Email from applicant to respondent, 12 March 2024 | 5 |
| Contract for building works, signed 1 February 2024 | 8 |
| Invoice #1234, dated 15 March 2024 | 12 |
| Photographs of defects | 15 |
| Witness statement of John Smith | 22 |
The index allows the tribunal member to find any document instantly during the hearing.
Step 5: Combine into a single PDF
Use a PDF editor to merge all your documents into a single PDF file. Make sure the page numbers are correct and the index matches the final pagination.
If you do not have access to a PDF editor, print all documents, number them by hand, and photocopy the bundle. A PDF is faster, cheaper, and easier to serve electronically.
Step 6: File with QCAT
Lodge your hearing bundle with the QCAT registry by the date in QCAT’s directions.
If filing electronically, name your file clearly: “Hearing Bundle — [Your Name] — [Case Number].pdf”.
Step 7: Serve on the other party
At the same time you file with QCAT, serve a copy on the other party. You can serve by:
- Email (if the other party has consented to electronic service)
- Post (registered or express post recommended)
- Hand delivery
Keep proof of service — a sent email, a post receipt, or a signed acknowledgment.
Common mistakes to avoid
Missing documents: Check your case statement and make sure every document you mention is in the bundle.
Inconsistent numbering: Number consecutively from start to finish.
No index: The tribunal member will not hunt through 50 pages to find your invoice.
Late filing: File early. Late bundles may be refused.
Poor quality scans: Use a scanner or scanning app (Adobe Scan, CamScanner) to produce clear, readable images.
Including irrelevant material: Quality over quantity.
What if the other party does not file a bundle?
If the other party does not file a hearing bundle, that is their problem. The tribunal will still hear their case, but they may struggle to prove their version of events without organised evidence.
Your job is to file a complete, compliant bundle on time.
How Claim Done helps with QCAT hearing bundles
If you have used Claim Done to prepare your QCAT application, you already have the foundation of your bundle. Export your application as a PDF, add your supporting documents in chronological order, number the pages, create an index, and file.
If you also want a chronology, a statement of issues, an evidence index, a position statement and draft orders drafted for you, Claim Done’s Hearing Bundle service prepares them from your answers as five separate A4 PDFs. You still put your own documents in order, number the pages and file the bundle.
Final checklist before filing
Before you file your hearing bundle with QCAT, check:
- [ ] All documents are included
- [ ] Pages are numbered consecutively from 1 to the end
- [ ] An index is at the front, listing every document with its page number
- [ ] Documents are in chronological or logical order
- [ ] The PDF is clear, readable, and properly merged
- [ ] You have filed by the date in QCAT’s directions
- [ ] You have served a copy on the other party
- [ ] You have kept proof of service
If you can tick every box, your hearing bundle is ready.
Get your QCAT hearing documents drafted
Claim Done’s Hearing Bundle Upgrade drafts five separate A4 PDFs from your answers: a chronology, a statement of issues, an evidence index, a position statement and draft orders. The evidence index lists your documents so you can put your own copies in order before you file. Flat fee. No subscription, no hourly rates, no surprises.
If you need to draft legal submissions for QCAT or generate a witness statement for your hearing, Claim Done handles those too — fast, fixed-fee, Australia-wide.
Frequently Asked Questions
How many pages should a QCAT hearing bundle be?
Keep it relevant. Only include documents you genuinely need to prove your case.
Can I add documents to my hearing bundle after filing?
You can apply to QCAT for leave to file additional documents, but you must explain why they were not included originally. It is better to file a complete bundle the first time.
Do I need to include the other party's documents in my bundle?
No. Each party files their own hearing bundle. You only include documents you rely on. If the other party has sent you a document you want to use, include it in your bundle.
What happens if I do not file a hearing bundle?
The tribunal may refuse to admit your evidence, or it may adjourn the hearing and order you to file a bundle — which delays your case and may result in a costs order against you.
Can I use a physical hearing bundle instead of a PDF?
Yes. For a minor civil dispute, material over 30 pages must be filed in hard copy, in duplicate. Give a copy to each other party as well.
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What changes when your case is properly prepared
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