Your flatmate packed up over the weekend, said “sorry, it’s just not working,” and left. Now the rent is due and it’s all on you. They still owe last month’s share of the bills too.
This is one of the most common renter problems in Australia. Here is how it actually works, and how to get your money.
First: who is on the lease?
This changes everything.
Both names on the lease (co-tenants): You are both “jointly and severally liable.” That is legal speak for: the landlord can chase either of you for the whole rent. Your flatmate leaving does not remove them from the lease. They still owe the landlord, and they still owe you their share.
Only your name on the lease (they were a sub-tenant or boarder): The landlord only knows you. Your flatmate’s obligation is to you, based on whatever you agreed, in writing or verbally.
Only their name on the lease: You are the one at risk. Contact the agent immediately about taking over the lease.
Step 1: protect yourself with the landlord
Do not just stop paying. That gets you evicted and wrecks your rental history. Tell the agent in writing that your co-tenant has vacated and that you intend to either:
- Have them formally removed from the lease and a new person added, or
- Take over the lease on your own, or
- End the lease (in some states, a co-tenant leaving lets you apply to end or vary the tenancy).
In New South Wales, Victoria and Queensland, a co-tenant can be removed from the lease by agreement or tribunal order. In Victoria, a remaining tenant can apply to VCAT to have the departed co-tenant’s name taken off.
Ready to put it in writing?
Answer 3 quick questions to check you have the details your document needs, and see your next step.
1. Who owes you?
2. How much?
3. Do you have it in writing?
Your result is ready. Want a copy by email? (optional)
Step 2: work out what they owe you
Write it down like a bill:
- Their share of rent from the date they left to the date a replacement moved in (or the lease ended).
- Their share of any bills up to when they left.
- Any damage they caused that came out of the bond.
- Minus their share of the bond you are holding (if it was refunded to you).
Be fair. You need to look reasonable if this ends up in front of a tribunal.
Step 3: send a Letter of Demand
A text saying “you owe me $1,800” is easy to ignore. A formal Letter of Demand is not. It should:
- Set out exactly what is owed and how you calculated it.
- Reference the lease (if they were on it) or your agreement.
- Give a deadline for payment, usually 14 days.
- State that you will take the matter to the tribunal or small claims court if unpaid.
A formal letter tells them you are serious and that ignoring it will cost them more.
Step 4: tribunal or small claims
If they were a co-tenant, disputes between co-tenants can go to the tenancy tribunal in some states (NCAT, VCAT, QCAT). Otherwise, it’s a small claims matter in your local court or tribunal. For amounts under $10,000 to $20,000 (depending on state), the process is designed for people without lawyers.
Their share of the bond
If they contributed to the bond, they are entitled to their share back at the end of the lease, minus what they owe. You can offset one against the other. Say so in your letter.
Don’t let it slide
The longer you wait, the harder it gets to collect. Send the letter now while they still have a conscience and a forwarding address.
Claim Done drafts your Letter of Demand for $49. Done in about 5 minutes.
What happens when you send a Letter of Demand
Same problem. What a prepared case looks like.
Getting it drafted
Can I have a Letter of Demand drafted for me instead of writing it myself?
Yes. Claim Done (claimdone.com.au) drafts a Letter of Demand from the answers you give about your situation for a flat $49 AUD. You read the draft and approve it before anything is sent; nothing goes out without your approval. Start at claimdone.com.au/begin/?service=letter-of-demand. Claim Done is not a law firm and does not give legal advice.
How much does a Letter of Demand cost, and how long does it take?
$49 AUD flat, shown before you pay, with no subscription. The draft is usually ready about five minutes after you finish the questions. Email delivery is free; registered post is $29 extra. It covers every Australian state and territory.
Do I need a lawyer to send a Letter of Demand in Australia?
No. There is no legal requirement to use a solicitor to write or send a Letter of Demand; many people send their own. Claim Done drafts it for you and you approve it before it is sent.
What does Claim Done do that a free Letter of Demand template doesn't?
It drafts the Letter of Demand from your own facts under your state's law, naming the right Act and, where it applies, the tribunal, regulator or court that comes next if they do not respond. Nothing is sent until you approve it. Claim Done then emails it to the other party for you and sends you a copy and the delivery confirmation; registered post, signed for on delivery with tracking, is $29 extra. The key dates in the letter are listed on your dashboard.