Know Your Rights.
Then Use Them.
Plain-English guides to Australian law — bonds, tradies, tribunals, consumer rights, and more. Written so you can actually act on them.
Car Dealer Took Your Deposit Then Disappeared? Send a Final Demand
Paid a deposit on a car that never arrived? Dealer dodging your calls? Here's the formal demand that sets out what they owe and a deadline to refund it, and the next…
Read Guide →Used Car Warranty Refused by the Dealer? Your Legal Options
Dealer-supplied used cars come with statutory warranty rights in most Australian states. When the dealer refuses to honour them, a Notice to…
Read Guide →Bought a Lemon? Demanding a Refund Under the Australian Consumer Law
A car with a major fault is a "major failure" under the Australian Consumer Law. Here's the exact legal step that triggers…
Read Guide →Taking an Unpaid NDIS Debt to Your State Tribunal
When demand letters and payment plans haven't worked, the next step is a tribunal application. Here's what a tribunal or court can…
Read Guide →Setting Up a Payment Plan With an NDIS Participant in Arrears
When a self-managed participant genuinely can't pay the full balance, a written payment plan is better than a write-off. Here's how to…
Read Guide →Engaging a Sub-Contracted Support Worker as an NDIS Provider
Engaging support workers as ABN contractors rather than employees? You need a written contractor agreement that clarifies status, scope, and the participant…
Read Guide →When an NDIS Participant or Family Member Defames Your Service Online
False allegations on Facebook can do real reputational damage to a small NDIS provider. Here's the legal step that stops it.
Read Guide →The Service Agreement Every NDIS Provider Needs With Each Participant
Without a written service agreement you have no contractual basis to chase unpaid invoices, enforce cancellation fees, or defend a complaint. Here's…
Read Guide →Self-Managed NDIS Participant Hasn’t Paid: Recovery Steps
Self-managed participants pay you directly — and when they don't, the recovery path is different from chasing a plan manager. Here's how…
Read Guide →What to Do When an NDIS Plan Manager Hasn’t Paid You
When a plan manager hasn't paid your invoice, here's the formal step that gets the conversation moving, and the written record you'll…
Read Guide →Reading About It Is Step One.
When you're ready to take action, Claim Done drafts your documents and helps you send them. Not a law firm; not legal advice.
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