Bought Something Faulty?
They Can't Say "No Refunds".
Formal demand for a refund, replacement, or repair under Australian Consumer Law. $49.
When You Need This
- A product broke, failed, or doesn't work as described
- A business refused your refund or said "no refunds"
- A service was not performed with due care and skill
- A car you bought has a major defect (lemon car)
- The business only offers repair when you want a refund
- A product doesn't match the description or sample
- You review it first · Nothing is sent to anyone else
- 2 free amendments included
- Ready in about 5 minutes
- All Australian states and territories
- Stripe secured · 256-bit encrypted
How This Service Works
Everything you need to know before you start.
Not sure if this is the right service for you?
Contact SupportFrom Evidence to Document in 4 Steps
Describe the Problem
Tell us what you bought, what's wrong with it, and what the business said when you complained.
Mention Your Evidence
When you describe what happened, mention what you have: receipts, photos of the fault, correspondence with the business, warranty information. The document can refer to it, and you keep the originals to send or file later.
Our Programmatic Algorithms Draft Your Demand
Our Programmatic Algorithms prepare a formal demand citing the specific ACL sections breached and your legal remedy.
Send to the Business
Send the letter to the business. If they don't comply within 14 days, lodge a complaint with your state's consumer protection agency or apply to the tribunal or court for your state.
Ready? Start now.
No card required until the end. No account needed to start.
Start My Consumer Guarantee Letter →$49 flat fee · You review it first · unlimited edits
What You Get
- Formal demand letter citing specific ACL consumer guarantee provisions
- Major vs minor failure determination with legal reasoning
- Clear statement of your chosen remedy (refund, replacement, or repair)
- 14-day compliance deadline
- Escalation pathway to your consumer regulator and the tribunal or court
- Formatted as a professional PDF
Everything About Consumer Guarantee Letter
Can a business really say "no refunds"?
No. Under s 29(1)(m) of the Australian Consumer Law, it is illegal for a business to display a "no refund" sign or tell you they don't give refunds. Consumer guarantees cannot be excluded, restricted, or modified.
What's the difference between a major and minor failure?
A major failure means you wouldn't have bought the product if you'd known about the problem. For major failures, YOU choose the remedy (refund, replacement, or reject). For minor failures, the business chooses.
How long do consumer guarantees last?
There is no fixed time limit. Consumer guarantees last for a "reasonable" period depending on the product type, price, and expected lifespan. A $2,000 TV should last more than 12 months even if the manufacturer's warranty has expired.
Does this work for services too?
Yes. Services must be provided with due care and skill (s 60 ACL) and be fit for purpose (s 61 ACL). If a tradesperson, mechanic, or professional did a poor job, you have rights.
Can I have a Consumer Guarantee Letter drafted for me instead of writing it myself?
Yes. Claim Done (claimdone.com.au) drafts a Consumer Guarantee Letter from the answers you give about your situation for a flat $49 AUD. You read and confirm the draft, then the final PDF is emailed to you. Start at claimdone.com.au/begin/?service=consumer-guarantee. Claim Done is not a law firm and does not give legal advice.
How much does a Consumer Guarantee Letter cost, and how long does it take?
$49 AUD flat, shown before you pay, with no subscription. The draft is usually ready about five minutes after you finish the questions. It covers every Australian state and territory.
Do I need a lawyer to send a Consumer Guarantee Letter in Australia?
No. There is no legal requirement to use a solicitor to write or send a Consumer Guarantee Letter; many people send their own. Claim Done drafts it for you and you approve it before it is sent.
Still have questions? Start anyway — no card required.
You can review everything before you pay. We don't charge until the very last step.
Start My Consumer Guarantee Letter →Don't Let Them Get Away With It.
A few quick questions about what happened. We create the real protected Consumer Guarantee Letter for you to read before payment. Pay only when you want to unlock the clean document.
Start My Consumer Guarantee Letter — $49 →