Water Charge Dispute Letter (Renters)

What this document does

• For $29 we draft a clear dispute letter built from your answers — it sets out your state's rules (water usage only, separate metering, water efficiency, no fixed supply charges on the tenant, a copy of the bill), checks the charge against them using your facts, and asks for the charge to be withdrawn or corrected and any payment refunded.
• You download it straight away and send it yourself.
• Records the facts that matter on paper: what happened, landlord / agent, the water charge and amount, separately metered.
• Calm and courteous: says what happened and what you would like, and invites a conversation. No legal threats.
• Cites the right Act, regulator and tribunal for your state — all eight states and territories covered.
• Delivered as a PDF you download the moment it is ready.

What we'll ask you

Plain-English questions, one at a time. No legal knowledge needed — if you don't know an answer exactly, your best estimate is fine.

1. Tell me what's happened — what you've been billed for water, how much, and why you do not think you should have to pay it (for example there is no separate meter, the taps or toilets are not water efficient, or you are being charged a fixed supply/service charge rather than just usage).
2. Who sent you the water charge — the landlord or the managing agency? The name on your lease or the invoice.
3. What exactly are you being charged, and how much? Say whether it is water usage/consumption, a fixed water supply or service charge, sewerage, or a mix — and the dollar amount.
4. Is your rental separately metered — does it have its own water meter just for your home (not shared with other units or the whole block)?
5. Has the landlord or agent ever shown you that the property is 'water efficient' — that the taps, toilet and showerheads meet the required standard?
6. Were you given a copy of the actual water bill from the water authority (not just a figure from the agent)?
7. What is the rental address, when did your lease start, and are you still living there?
8. What do you want — the charge withdrawn in full, the charge corrected to the right amount, or a refund if you have already paid it?
9. If you would like the landlord's or agent's email shown on the letter, pop it here. You will still send the letter yourself.optional
10. Your state or territory — so the letter is dated in your time zone.
11. Your name and email — so the draft lands in your dashboard and inbox.