Request for Your Vehicle Inspection or Rust Report from the Dealer or Manufacturer
The dealer or manufacturer inspected your vehicle for rust or a fault but will not give you the report? This $29 letter asks in writing for every inspection report, corrosion assessment, photo, job card and warranty claim record about your vehicle, by a deadline, and asks them to keep those records.
What this document does
- A written request for every inspection report and corrosion or defect assessment on your vehicle
- Photos, video, job cards, technician notes and parts records
- Warranty claim records and the reasons for each decision
- A request that they keep all those records
- Your deadline: 14, 21 or 28 days
- A request for your personal information under the Privacy Act, where it applies to that business
What we'll ask you
Plain-English questions, one at a time. No legal knowledge needed — if you don't know an answer exactly, your best estimate is fine.
- Who are you asking: the dealer, or the manufacturer or importer? Their business name.
- What is the vehicle? Make, model, year, rego or VIN, new or used, when you bought it, what you paid and the kilometres now.
- What inspection or assessment was done, when, and by whom? What were you told about it?
- Any warranty claim, case or job number?optional
- How long should they have to send the records?
- You approve it before it is sent
- 2 free amendments included
- All Australian states and territories
- Stripe secured · 256-bit encrypted
Inspection Report Request — drafted to the right state law
One document, eight jurisdictions. We only ever cite the Act, regulator and tribunal for your state, so nothing from another jurisdiction bleeds into your inspection report request.
New South Wales
NEW SOUTH WALES DEALER GUARANTEE (in addition to the Australian Consumer Law. A motor dealer (anyone carrying on the business of dealing in motor vehicles, s 5.
Victoria
VICTORIA (dealer located in Victoria). STATE DEALER WARRANTY: Motor Car Traders Act 1986 (Vic) s 54, which is part of the sale contract (s 54(2)) and binds any motor car trader, meaning a person carrying on the business of trading in motor cars, licensed or not (s 3).
Queensland
QUEENSLAND DEALER STATUTORY WARRANTY (in addition to the Australian Consumer Law. A warranted vehicle is a used motor vehicle other than a motorcycle, a commercial vehicle (built mainly for carrying or hauling goods, or designed to carry more than 9 persons.
Western Australia
WESTERN AUSTRALIA (the dealer's state). STATE DEALER WARRANTY: Motor Vehicle Dealers Act 1973 (WA) ss 34-34F, which is in addition to the Australian Consumer Law (s 47: the Act does not limit any right the buyer would otherwise have).
South Australia
SOUTH AUSTRALIA (the dealer's state). STATE DUTY TO REPAIR: Second-hand Vehicle Dealers Act 1995 (SA) s 23, which is in addition to, and does not derogate from, any other Act or civil remedy, including the Australian Consumer Law (s 5).
Tasmania
TASMANIA (dealer located in Tasmania). STATE DEALER WARRANTY: Motor Vehicle Traders Act 2011 (Tas) Part 4.
Australian Capital Territory
AUSTRALIAN CAPITAL TERRITORY STATUTORY WARRANTY (in addition to the Australian Consumer Law.
Northern Territory
NORTHERN TERRITORY DEALER'S DUTY TO REPAIR (in addition to the Australian Consumer Law; s 168(6)(b) says nothing in s 168 derogates from ACL ss 54 and 55): Consumer Affairs and Fair Trading Act 1990 (NT) (CAFTA) Part 10, Division 5, Subdivision C, ss 168-171 (s 168 'Obligation of dealer to repair certain defects').
From your answers to a finished Inspection Report Request in three steps
Answer 5 quick questions
Who it’s about, what happened and what you want. Plain English, one question at a time.
We draft it for your state
Your Request for Your Vehicle Inspection or Rust Report from the Dealer or Manufacturer is drafted to the legislation, regulator and tribunal for your state or territory, then formatted as a professional PDF. Usually ready within about five minutes.
Review, approve, sent
The draft lands in your dashboard for you to check. Nothing goes to the other party until you approve it — then we email it on your behalf and record the delivery. Two free amendments included.
Ready? Start now.
No card required until the end. No account needed to start.
Start My Inspection Report Request — $29 →$29 flat fee · You approve it before it is sent · edit it yourself any time, plus 2 redrafts
Everything about the Request for Your Vehicle Inspection or Rust Report from the Dealer or Manufacturer
How much does the Inspection Report Request cost?
A flat $29 AUD, including GST. There is no card required to start, no subscription and no hourly rate — you see the full summary of your answers before you pay.
How long does it take?
There are 5 questions, which take a few minutes to answer. You see a full summary of your answers before you pay; your document is drafted once your payment is confirmed.
Is it sent automatically, or do I see it first?
You see it first. The draft lands in your dashboard for review; nothing goes to the other party until you approve it. Once you approve, we email it on your behalf and record the delivery.
What if I need changes?
You read the full Inspection Report Request on your dashboard before anything is sent. You can change the wording yourself or ask for a redraft, with unlimited edits and 2 redrafts included.
Does it work in my state?
Yes. The Request for Your Vehicle Inspection or Rust Report from the Dealer or Manufacturer is drafted to the law of the state or territory the matter is in — NSW, Victoria, Queensland, WA, SA, Tasmania, the ACT and the NT — citing the right Act, regulator and tribunal or court for that state.
Do they have to give me the report?
There is no general rule forcing a business to hand over its internal report on request. The letter puts the request on the record, asks for your personal information under the Privacy Act where that law applies to the business, and notes that a tribunal or court can order documents to be produced if the matter goes that far.
Is Claim Done a law firm?
No. Claim Done drafts documents from your answers. It is not a law firm and does not give legal advice. Your state Fair Trading or consumer affairs office and the ACCC can explain your rights for free, and Legal Aid or a community legal centre can help with a complex or high-value matter.
Other government & complaints documents
Put it in writing today.
A few quick questions and your Request for Your Vehicle Inspection or Rust Report from the Dealer or Manufacturer is drafted for your state. No card required until the end.
Start My Inspection Report Request — $29 →