Urgent Repair Reimbursement Demand
Paid out of your own pocket for an urgent repair — a burst pipe, no hot water, a blocked toilet, a gas leak or a broken heater in winter — because your landlord or agent did not arrange it in time? For $49 we draft a formal demand that claims that exact amount back, citing your statutory right to arrange urgent repairs and recover the cost up to your state's cap, and the landlord's repair obligations. Review it, approve it, and we deliver it; email delivery is free.
What this document does
- For $49 we draft a formal demand that claims that exact amount back, citing your statutory right to arrange urgent repairs and recover the cost up to your state's cap, and the landlord's repair obligations.
- Review it, approve it, and we deliver it; email delivery is free.
- Records the facts that matter on paper: landlord / agent, the urgent repair and when it happened, when the landlord or agent was first told, how the landlord or agent was told, and their response.
- Sets a clear deadline and spells out what happens if they ignore it.
- Cites the right Act, regulator and tribunal for your state — all eight states and territories covered.
- You review the draft first; we only send it to the other party on your say-so.
What we'll ask you
Plain-English questions, one at a time. No legal knowledge needed — if you don't know an answer exactly, your best estimate is fine.
- Tell me what went wrong and how you ended up paying to fix it yourself — what the urgent problem was (for example a burst pipe, no hot water, a blocked or broken toilet, a gas leak, a dangerous electrical fault, no heating in winter, or a failed essential appliance), when it happened, and what it was doing to the home.
- Who do we address this to — your landlord or the managing agent? The name on your lease or the agency managing the property.
- Did you tell the landlord or agent before you arranged the repair? When did you first tell them, how (call, text, email), and what did they say or do?
- What is the rental address, when did your lease start, and what rent do you pay and how often? Your rent matters — some states cap what you can recover at a number of weeks' rent or a share of the annual rent.
- What did you pay to get it fixed, who did you pay (the tradesperson or supplier), and do you have the invoice or receipt?
- How much are you claiming back? Use the amount on the invoice you paid.
- What proof do you have? The invoice or receipt, photos of the fault, your messages to the landlord or agent asking them to fix it, and any quote.optional
- Do you have the landlord's or agent's email? We can send the demand straight to them once you approve it.optional
- You approve it before it is sent
- 2 free amendments included
- All Australian states and territories
- Stripe secured · 256-bit encrypted
Urgent Repair Reimbursement — drafted to the right state law
One document, eight jurisdictions. We only ever cite the Act, regulator and tribunal for your state, so nothing from another jurisdiction bleeds into your urgent repair reimbursement.
New South Wales
Residential Tenancies Act 2010 (NSW), ss 63-65. The landlord must keep the premises in a reasonable state of repair and arrange urgent repairs.
Victoria
Residential Tenancies Act 1997 (Vic), s 68 (the rental provider's duty to keep the premises in good repair and to maintain them) and s 72A.
Queensland
Residential Tenancies and Rooming Accommodation Act 2008 (Qld), ss 217-219. The lessor must maintain the premises in good repair.
Western Australia
Residential Tenancies Act 1987 (WA), s 43. The lessor must maintain the premises in a reasonable state of repair.
South Australia
Residential Tenancies Act 1995 (SA), s 68. The landlord must keep the premises in a reasonable state of repair.
Tasmania
Residential Tenancy Act 1997 (Tas), s 33. Urgent repairs must be carried out as soon as practicable.
Australian Capital Territory
Residential Tenancies Act 1997 (ACT) and the Standard Residential Tenancy Terms. The lessor must maintain the premises in a reasonable state of repair, and urgent repairs must be carried out within 4 hours where practicable.
Northern Territory
Residential Tenancies Act 1999 (NT), s 57. Urgent repairs for essential services and for the health or safety of occupants must be attended to promptly.
From your answers to a finished Urgent Repair Reimbursement in three steps
Answer 8 quick questions
Who it’s about, what happened and what you want. Plain English, one question at a time.
We draft it for your state
Your Urgent Repair Reimbursement Demand is drafted to the legislation, regulator and tribunal for your state or territory, then formatted as a professional PDF. Usually ready within about five minutes.
Review, approve, sent
The draft lands in your dashboard for you to check. Nothing goes to the other party until you approve it — then we email it on your behalf and record the delivery. Two free amendments included.
Ready? Start now.
No card required until the end. No account needed to start.
Start My Urgent Repair Reimbursement — $49 →$49 flat fee · You approve it before it is sent · unlimited edits
Everything about the Urgent Repair Reimbursement Demand
How much does the Urgent Repair Reimbursement cost?
A flat $49 AUD, including GST. There is no card required to start, no subscription and no hourly rate — you see the full summary of your answers before you pay.
How long does it take?
There are 8 questions, which take a few minutes to answer. After you pay, your draft is usually ready in about 5 minutes, and you can read it and request changes before you approve it.
Is it sent automatically, or do I see it first?
You see it first. The draft lands in your dashboard for review; nothing goes to the other party until you approve it. Once you approve, we email it on your behalf and record the delivery.
What if I need changes?
You read the full Urgent Repair Reimbursement on your dashboard before anything is sent. You can change the wording yourself or ask for a redraft, with unlimited edits and 2 redrafts included.
Does it work in my state?
Yes. The Urgent Repair Reimbursement Demand is drafted to the law of the state or territory the matter is in — NSW, Victoria, Queensland, WA, SA, Tasmania, the ACT and the NT — citing the right Act, regulator and tribunal or court for that state.
Other government & complaints documents
Put it in writing today.
A few quick questions and your Urgent Repair Reimbursement Demand is drafted for your state. No card required until the end.
Start My Urgent Repair Reimbursement — $49 →