Solar Installer Demand — Make the Installer Fix It or Refund You
Did your solar installer walk away when the panels or inverter failed, underperform, or were installed badly — and now they are telling you to chase the manufacturer? For $49 we draft a formal demand letter under the Australian Consumer Law to the installer who supplied and fitted your system. It puts the point squarely: the consumer guarantees run against the installer who sold and installed it, not just the maker. It demands they rectify the fault — repair or replace — or refund you, by a deadline, without charging you call-out or removal fees for a warranty fix, and sets out your escalation options.
What this document does
- For $49 we draft a formal demand letter under the Australian Consumer Law to the installer who supplied and fitted your system.
- It puts the point squarely: the consumer guarantees run against the installer who sold and installed it, not just the maker.
- Records the facts that matter on paper: what has gone wrong, installer (name on contract), installer address, the system.
- Sets a clear deadline and spells out what happens if they ignore it.
- Delivered as a PDF you download the moment it is ready.
What we'll ask you
Plain-English questions, one at a time. No legal knowledge needed — if you don't know an answer exactly, your best estimate is fine.
- What has gone wrong with your solar system?
- What is the solar installer's business name, as it appears on your quote, contract or invoice? This is the name the letter is addressed to.
- The installer's address or customer-service contact, if you have it (from the contract, the invoice or their website).optional
- Tell us about the system: panels and/or inverter, the size in kW if you know it, and the brands if you know them.
- When was the system installed, and what did you pay for it?
- If you are asking for a refund, how much did you pay for the system in total? (If you only want it repaired or replaced, you can still give the figure — it sets the value at stake.)optional
- In your own words, what has actually happened? Be specific — when the fault started, what you have noticed (output dropped, inverter error codes, water getting in, a burning smell), and how you know.
- How is this affecting you? For example higher power bills, no feed-in credits, or a safety worry about the fault.optional
- Is the system still under warranty, as far as you know?optional
- What has the installer said or done so far? For example: ignored you, told you to contact the manufacturer, quoted you a call-out fee, or said it is not their problem.
- What evidence do you have? For example monitoring-app data or screenshots, photos of the fault or the installation, an electrician's or inspector's report, your contract and invoice, or emails. List what you have.optional
- What outcome do you want the letter to demand first?
- You review it first · Nothing is sent to anyone else
- 2 free amendments included
- All Australian states and territories
- Stripe secured · 256-bit encrypted
Solar Installer Demand — drafted to the right state law
One document, eight jurisdictions. We only ever cite the Act, regulator and tribunal for your state, so nothing from another jurisdiction bleeds into your solar installer demand.
New South Wales
Drafted under the Australian Consumer Law as it applies in New South Wales, with the state regulator and forum named below.
Consumer regulator: NSW Fair Trading
Consumer money claims: NSW Civil and Administrative Tribunal (NCAT), Consumer and Commercial Division
Victoria
Drafted under the Australian Consumer Law as it applies in Victoria, with the state regulator and forum named below.
Consumer regulator: Consumer Affairs Victoria
Consumer money claims: Victorian Civil and Administrative Tribunal (VCAT), Civil Claims List
Queensland
Drafted under the Australian Consumer Law as it applies in Queensland, with the state regulator and forum named below.
Consumer regulator: Office of Fair Trading (Queensland)
Consumer money claims: Queensland Civil and Administrative Tribunal (QCAT)
Western Australia
Drafted under the Australian Consumer Law as it applies in Western Australia, with the state regulator and forum named below.
Consumer regulator: Consumer Protection WA (Department of Local Government, Industry Regulation and Safety)
Consumer money claims: Magistrates Court of Western Australia
South Australia
Drafted under the Australian Consumer Law as it applies in South Australia, with the state regulator and forum named below.
Consumer regulator: Consumer and Business Services (CBS) South Australia
Consumer money claims: Magistrates Court of South Australia
Tasmania
Drafted under the Australian Consumer Law as it applies in Tasmania, with the state regulator and forum named below.
Consumer regulator: Consumer, Building and Occupational Services (CBOS) Tasmania
Consumer money claims: Magistrates Court of Tasmania, Civil Division
Australian Capital Territory
Drafted under the Australian Consumer Law as it applies in Australian Capital Territory, with the state regulator and forum named below.
Consumer regulator: Access Canberra (Fair Trading)
Consumer money claims: ACT Civil and Administrative Tribunal (ACAT)
Northern Territory
Drafted under the Australian Consumer Law as it applies in Northern Territory, with the state regulator and forum named below.
Consumer regulator: NT Consumer Affairs
Consumer money claims: Northern Territory Civil and Administrative Tribunal (NTCAT)
From your answers to a finished Solar Installer Demand in three steps
Answer 12 quick questions
Who it’s about, what happened and what you want. Plain English, one question at a time.
We draft it for your state
Your Solar Installer Demand — Make the Installer Fix It or Refund You is drafted to the legislation, regulator and tribunal for your state or territory, then formatted as a professional PDF. Usually ready within about five minutes.
Review, confirm, receive
The draft lands in your dashboard for you to read. Change anything that isn't right (two free amendments), confirm it, and we email you the final PDF. Nothing is sent to anyone else.
Ready? Start now.
No card required until the end. No account needed to start.
Start My Solar Installer Demand — $49 →$49 flat fee · You review it first · unlimited edits
Everything about the Solar Installer Demand — Make the Installer Fix It or Refund You
How much does the Solar Installer Demand cost?
A flat $49 AUD, including GST. There is no card required to start, no subscription and no hourly rate — you see the full summary of your answers before you pay.
How long does it take?
There are 12 questions, which take a few minutes to answer. After you pay, your draft is usually ready in about 5 minutes, and you can read it and request changes before you approve it.
When do I get the document?
The draft of your Solar Installer Demand — Make the Installer Fix It or Refund You is usually ready in about 5 minutes. You read it on your dashboard and can change the wording; once you confirm it, the final PDF is available to download and emailed to you.
What if I need changes?
You read the full Solar Installer Demand on your dashboard first. You can change the wording or ask for a redraft, with unlimited edits and 2 redrafts included, then confirm it and the final PDF is yours to download and keep.
Does it work in my state?
Yes. The Solar Installer Demand — Make the Installer Fix It or Refund You is drafted to the law of the state or territory the matter is in — NSW, Victoria, Queensland, WA, SA, Tasmania, the ACT and the NT — citing the right Act, regulator and tribunal or court for that state.
Other government & complaints documents
Put it in writing today.
A few quick questions and your Solar Installer Demand — Make the Installer Fix It or Refund You is drafted for your state. No card required until the end.
Start My Solar Installer Demand — $49 →