Reject a Market-Value or Redbook Buyback Offer: Demand the Price You Paid
Offered "market value" or a Redbook figure for a vehicle with a major failure instead of what you paid? This $29 letter replies in writing: it declines the offer, explains that a refund under the Australian Consumer Law is a refund of the money you paid, sets out your figure and extra costs, and asks for a revised offer by a deadline.
What this document does
- A written reply that declines the market-value or Redbook offer by its date and reference
- Why a refund under the Australian Consumer Law is the money you paid, not market value
- Your figure, item by item: drive-away price, accessories and costs you have paid
- If the manufacturer made the offer, how its own liability works and why the figure falls short
- A request for a revised written offer, finance payout and collection, within 14 days
- Your next step if they will not move: your state regulator, then the tribunal or court
What we'll ask you
Plain-English questions, one at a time. No legal knowledge needed — if you don't know an answer exactly, your best estimate is fine.
- Who made the offer: the dealer, or the manufacturer or importer? Their business name.
- Is that the business that sold you the vehicle?
- Is the dealer a company (its name ends in Pty Ltd or Ltd) or a person or sole trader?
- Which state or territory do you live in?
- What is the vehicle? Make, model, year, rego or VIN, new or used, when you bought it, what you paid and the kilometres now.
- What exactly did they offer, when, and how was it worked out? Quote the figure and any reference.
- In a few lines, what is the fault and has the vehicle been rejected or a refund already requested?
- Your figure: the drive-away price you paid, plus any extra costs you want included (stamp duty, on-roads, accessories fitted, towing, inspection, hire car).
- Break that figure down, one line per item.optional
- You approve it before it is sent
- 2 free amendments included
- All Australian states and territories
- Stripe secured · 256-bit encrypted
Reject Market-Value Offer — drafted to the right state law
One document, eight jurisdictions. We only ever cite the Act, regulator and tribunal for your state, so nothing from another jurisdiction bleeds into your reject market-value offer.
New South Wales
NEW SOUTH WALES DEALER GUARANTEE (in addition to the Australian Consumer Law. A motor dealer (anyone carrying on the business of dealing in motor vehicles, s 5.
Consumer regulator: NSW Fair Trading
Consumer money claims: NSW Civil and Administrative Tribunal (NCAT), Consumer and Commercial Division
Victoria
VICTORIA (dealer located in Victoria). STATE DEALER WARRANTY: Motor Car Traders Act 1986 (Vic) s 54, which is part of the sale contract (s 54(2)) and binds any motor car trader, meaning a person carrying on the business of trading in motor cars, licensed or not (s 3).
Consumer regulator: Consumer Affairs Victoria
Consumer money claims: Victorian Civil and Administrative Tribunal (VCAT), Civil Claims List
Queensland
QUEENSLAND DEALER STATUTORY WARRANTY (in addition to the Australian Consumer Law. A warranted vehicle is a used motor vehicle other than a motorcycle, a commercial vehicle (built mainly for carrying or hauling goods, or designed to carry more than 9 persons.
Consumer regulator: Office of Fair Trading (Queensland)
Consumer money claims: Queensland Civil and Administrative Tribunal (QCAT)
Western Australia
WESTERN AUSTRALIA (the dealer's state). STATE DEALER WARRANTY: Motor Vehicle Dealers Act 1973 (WA) ss 34-34F, which is in addition to the Australian Consumer Law (s 47: the Act does not limit any right the buyer would otherwise have).
Consumer regulator: Consumer Protection WA (Department of Local Government, Industry Regulation and Safety)
Consumer money claims: Magistrates Court of Western Australia
South Australia
SOUTH AUSTRALIA (the dealer's state). STATE DUTY TO REPAIR: Second-hand Vehicle Dealers Act 1995 (SA) s 23, which is in addition to, and does not derogate from, any other Act or civil remedy, including the Australian Consumer Law (s 5).
Consumer regulator: Consumer and Business Services (CBS) South Australia
Consumer money claims: Magistrates Court of South Australia
Tasmania
TASMANIA (dealer located in Tasmania). STATE DEALER WARRANTY: Motor Vehicle Traders Act 2011 (Tas) Part 4.
Consumer regulator: Consumer Affairs Tasmania
Consumer money claims: Magistrates Court of Tasmania, Civil Division
Australian Capital Territory
AUSTRALIAN CAPITAL TERRITORY STATUTORY WARRANTY (in addition to the Australian Consumer Law.
Consumer regulator: Access Canberra (Fair Trading)
Consumer money claims: ACT Civil and Administrative Tribunal (ACAT)
Northern Territory
NORTHERN TERRITORY DEALER'S DUTY TO REPAIR (in addition to the Australian Consumer Law; s 168(6)(b) says nothing in s 168 derogates from ACL ss 54 and 55): Consumer Affairs and Fair Trading Act 1990 (NT) (CAFTA) Part 10, Division 5, Subdivision C, ss 168-171 (s 168 'Obligation of dealer to repair certain defects').
Consumer regulator: NT Consumer Affairs
Consumer money claims: Northern Territory Civil and Administrative Tribunal (NTCAT)
From your answers to a finished Reject Market-Value Offer in three steps
Answer 9 quick questions
Who it’s about, what happened and what you want. Plain English, one question at a time.
We draft it for your state
Your Reject a Market-Value or Redbook Buyback Offer: Demand the Price You Paid is drafted to the legislation, regulator and tribunal for your state or territory, then formatted as a professional PDF. Usually ready within about five minutes.
Review, approve, sent
The draft lands in your dashboard for you to check. Nothing goes to the other party until you approve it — then we email it on your behalf and record the delivery. Two free amendments included.
Ready? Start now.
No card required until the end. No account needed to start.
Start My Reject Market-Value Offer — $29 →$29 flat fee · You approve it before it is sent · edit it yourself any time, plus 2 redrafts
Everything about the Reject a Market-Value or Redbook Buyback Offer: Demand the Price You Paid
How much does the Reject Market-Value Offer cost?
A flat $29 AUD, including GST. There is no card required to start, no subscription and no hourly rate — you see the full summary of your answers before you pay.
How long does it take?
There are 9 questions, which take a few minutes to answer. You see a full summary of your answers before you pay; your document is drafted once your payment is confirmed.
Is it sent automatically, or do I see it first?
You see it first. The draft lands in your dashboard for review; nothing goes to the other party until you approve it. Once you approve, we email it on your behalf and record the delivery.
What if I need changes?
You read the full Reject Market-Value Offer on your dashboard before anything is sent. You can change the wording yourself or ask for a redraft, with unlimited edits and 2 redrafts included.
Does it work in my state?
Yes. The Reject a Market-Value or Redbook Buyback Offer: Demand the Price You Paid is drafted to the law of the state or territory the matter is in — NSW, Victoria, Queensland, WA, SA, Tasmania, the ACT and the NT — citing the right Act, regulator and tribunal or court for that state.
Can they deduct for the kilometres I have driven?
A refund after you reject goods for a major failure is a refund of the money you paid. The Australian Consumer Law does not provide for a deduction for use. Some businesses still ask for one; the letter sets out the rule.
Should I sign their release first and argue later?
Be careful. A deed or release usually ends the claim. Reply in writing first, and only sign once the figure and terms are right. Our Deed of Settlement can record agreed terms.
Is Claim Done a law firm?
No. Claim Done drafts documents from your answers. It is not a law firm and does not give legal advice. Your state Fair Trading or consumer affairs office and the ACCC can explain your rights for free, and Legal Aid or a community legal centre can help with a complex or high-value matter.
Other government & complaints documents
Put it in writing today.
A few quick questions and your Reject a Market-Value or Redbook Buyback Offer: Demand the Price You Paid is drafted for your state. No card required until the end.
Start My Reject Market-Value Offer — $29 →