Refund & Returns Policy — ACL-Compliant, Ready to Publish
Selling online or offering a service in Australia? For $49 we draft a clean, ready-to-publish refund and returns policy built from your answers — your own change-of-mind terms, the returns window and conditions, who pays return postage, how refunds are issued and any product exclusions — written so it sits on top of, and never pretends to exclude, the consumer guarantees under the Australian Consumer Law. You download it straight away and publish it on your site.
What this document does
- For $49 we draft a clean, ready-to-publish refund and returns policy built from your answers — your own change-of-mind terms, the returns window and conditions, who pays return postage, how refunds are issued and any product exclusions — written so it sits on top of, and never pretends to exclude, the consumer guarantees under the Australian Consumer Law.
- You download it straight away and publish it on your site.
- Records the facts that matter on paper: what the business sells, business / store name (and abn), what they sell, change-of-mind returns offered.
- Written in plain English but structured the way a lawyer would draft it.
- Delivered as a PDF you download the moment it is ready.
What we'll ask you
Plain-English questions, one at a time. No legal knowledge needed — if you don't know an answer exactly, your best estimate is fine.
- What does your business sell?
- What is the name of your business or online store, as customers see it? Add your ABN if you have one — you can skip the ABN.
- In a line or two, what do you actually sell? This helps the policy speak to your customers.
- Do you offer change-of-mind returns — refunds or exchanges when a customer simply changes their mind (nothing wrong with the item)?
- For change-of-mind returns, what is the window and what conditions apply? For example the number of days, and that items must be unused with tags and proof of purchase.optional
- For a change-of-mind return, who pays the return postage? (For a faulty or wrong item, you generally cover it — the policy handles that separately.) You can skip this.optional
- When you do give a refund, how is it issued?
- Are there any products you cannot accept back for change of mind — for example hygiene or intimate items, perishables, gift cards, or custom or personalised orders? List them, or skip this. (The consumer guarantees still apply to these if they are faulty.)optional
- How should a customer start a return or make a claim — the email address or page they use, and anything they should include?
- You review it first · Nothing is sent to anyone else
- 2 free amendments included
- All Australian states and territories
- Stripe secured · 256-bit encrypted
Refund & Returns Policy — drafted to the right state law
One document, eight jurisdictions. We only ever cite the Act, regulator and tribunal for your state, so nothing from another jurisdiction bleeds into your refund & returns policy.
New South Wales
Drafted under the law that applies in New South Wales.
Victoria
Drafted under the law that applies in Victoria.
Queensland
Drafted under the law that applies in Queensland.
Western Australia
Drafted under the law that applies in Western Australia.
South Australia
Drafted under the law that applies in South Australia.
Tasmania
Drafted under the law that applies in Tasmania.
Australian Capital Territory
Drafted under the law that applies in Australian Capital Territory.
Northern Territory
Drafted under the law that applies in Northern Territory.
From your answers to a finished Refund & Returns Policy in three steps
Answer 9 quick questions
Who it’s about, what happened and what you want. Plain English, one question at a time.
We draft it for your state
Your Refund & Returns Policy — ACL-Compliant, Ready to Publish is drafted to the legislation, regulator and tribunal for your state or territory, then formatted as a professional PDF. Usually ready within about five minutes.
Review, confirm, receive
The draft lands in your dashboard for you to read. Change anything that isn't right (two free amendments), confirm it, and we email you the final PDF. Nothing is sent to anyone else.
Ready? Start now.
No card required until the end. No account needed to start.
Start My Refund & Returns Policy — $49 →$49 flat fee · You review it first · unlimited edits
Everything about the Refund & Returns Policy — ACL-Compliant, Ready to Publish
How much does the Refund & Returns Policy cost?
A flat $49 AUD, including GST. There is no card required to start, no subscription and no hourly rate — you see the full summary of your answers before you pay.
How long does it take?
There are 9 questions, which take a few minutes to answer. After you pay, your draft is usually ready in about 5 minutes, and you can read it and request changes before you approve it.
When do I get the document?
The draft of your Refund & Returns Policy — ACL-Compliant, Ready to Publish is usually ready in about 5 minutes. You read it on your dashboard and can change the wording; once you confirm it, the final PDF is available to download and emailed to you.
What if I need changes?
You read the full Refund & Returns Policy on your dashboard first. You can change the wording or ask for a redraft, with unlimited edits and 2 redrafts included, then confirm it and the final PDF is yours to download and keep.
Does it work in my state?
Yes. The Refund & Returns Policy — ACL-Compliant, Ready to Publish is drafted to the law of the state or territory the matter is in — NSW, Victoria, Queensland, WA, SA, Tasmania, the ACT and the NT — citing the right Act, regulator and tribunal or court for that state.
Other government & complaints documents
Put it in writing today.
A few quick questions and your Refund & Returns Policy — ACL-Compliant, Ready to Publish is drafted for your state. No card required until the end.
Start My Refund & Returns Policy — $49 →