Health Practitioner or Hospital Complaint — Put Your Concern on the Record
Unhappy with a doctor, dentist, nurse, allied-health practitioner, practice or hospital — over the care or treatment, how you were spoken to or kept informed, a bill or fee, consent, or your records? For $49 we draft a formal, measured complaint letter built from your answers. It sets out what happened and your concern factually, says what outcome you are seeking — an explanation, an apology, a change, a refund of a fee, or an investigation — and explains how to escalate if the response is not adequate: to the practice first, then to AHPRA or your state's health complaints body. You download it straight away and send it yourself.
What this document does
- For $49 we draft a formal, measured complaint letter built from your answers.
- It sets out what happened and your concern factually, says what outcome you are seeking — an explanation, an apology, a change, a refund of a fee, or an investigation — and explains how to escalate if the response is not adequate: to the practice first, then to AHPRA or your state's health complaints body.
- Records the facts that matter on paper: what the complaint is about, addressed to, type of provider, practice / hospital address.
- Sets a clear deadline and spells out what happens if they ignore it.
- Delivered as a PDF you download the moment it is ready.
What we'll ask you
Plain-English questions, one at a time. No legal knowledge needed — if you don't know an answer exactly, your best estimate is fine.
- What is your complaint mainly about?
- Who should the letter be addressed to — the practitioner, the practice, or the hospital? Give the name, and their title or role if you know it.
- What kind of provider is this about?optional
- The practice's or hospital's address, or their complaints / patient-liaison contact, if you have it.optional
- Which state or territory did the care take place in? This sets out the right health complaints body if you need to escalate.
- Are you complaining about your own care, or on behalf of someone else?
- If you are complaining on behalf of someone else, what is the patient's name and your relationship to them? (Skip this if the complaint is about your own care.)optional
- In your own words, what happened? Be specific and factual — the dates, who was involved, and what was said or done.
- How did it affect you (or the patient)? For example your health, a delay in treatment, additional cost, or distress.optional
- What outcome are you seeking? Tap one, or type several if more than one applies.
- Have you raised this with the practice or hospital already? If so, when, how, and what did they say?optional
- You review it first · Nothing is sent to anyone else
- 2 free amendments included
- All Australian states and territories
- Stripe secured · 256-bit encrypted
Health Practitioner Complaint — drafted to the right state law
One document, eight jurisdictions. We only ever cite the Act, regulator and tribunal for your state, so nothing from another jurisdiction bleeds into your health practitioner complaint.
New South Wales
Drafted under the law that applies in New South Wales.
Victoria
Drafted under the law that applies in Victoria.
Queensland
Drafted under the law that applies in Queensland.
Western Australia
Drafted under the law that applies in Western Australia.
South Australia
Drafted under the law that applies in South Australia.
Tasmania
Drafted under the law that applies in Tasmania.
Australian Capital Territory
Drafted under the law that applies in Australian Capital Territory.
Northern Territory
Drafted under the law that applies in Northern Territory.
From your answers to a finished Health Practitioner Complaint in three steps
Answer 11 quick questions
Who it’s about, what happened and what you want. Plain English, one question at a time.
We draft it for your state
Your Health Practitioner or Hospital Complaint — Put Your Concern on the Record is drafted to the legislation, regulator and tribunal for your state or territory, then formatted as a professional PDF. Usually ready within about five minutes.
Review, confirm, receive
The draft lands in your dashboard for you to read. Change anything that isn't right (two free amendments), confirm it, and we email you the final PDF. Nothing is sent to anyone else.
Ready? Start now.
No card required until the end. No account needed to start.
Start My Health Practitioner Complaint — $49 →$49 flat fee · You review it first · unlimited edits
Everything about the Health Practitioner or Hospital Complaint — Put Your Concern on the Record
How much does the Health Practitioner Complaint cost?
A flat $49 AUD, including GST. There is no card required to start, no subscription and no hourly rate — you see the full summary of your answers before you pay.
How long does it take?
There are 11 questions, which take a few minutes to answer. After you pay, your draft is usually ready in about 5 minutes, and you can read it and request changes before you approve it.
When do I get the document?
The draft of your Health Practitioner or Hospital Complaint — Put Your Concern on the Record is usually ready in about 5 minutes. You read it on your dashboard and can change the wording; once you confirm it, the final PDF is available to download and emailed to you.
What if I need changes?
You read the full Health Practitioner Complaint on your dashboard first. You can change the wording or ask for a redraft, with unlimited edits and 2 redrafts included, then confirm it and the final PDF is yours to download and keep.
Does it work in my state?
Yes. The Health Practitioner or Hospital Complaint — Put Your Concern on the Record is drafted to the law of the state or territory the matter is in — NSW, Victoria, Queensland, WA, SA, Tasmania, the ACT and the NT — citing the right Act, regulator and tribunal or court for that state.
Other government & complaints documents
Put it in writing today.
A few quick questions and your Health Practitioner or Hospital Complaint — Put Your Concern on the Record is drafted for your state. No card required until the end.
Start My Health Practitioner Complaint — $49 →