Faulty Car Refund or Replacement Demand (VIC dealer)
Bought a car from a dealer in Victoria and it has a serious fault? A formal demand under the Australian Consumer Law and the Motor Car Traders Act 1986 (Vic): your choice of a full refund or a replacement car for a major failure, or a proper repair at the dealer's cost, by a fixed deadline, with your rights spelt out.
What this document does
- A formal demand under the Australian Consumer Law and the Motor Car Traders Act 1986 (Vic): your choice of a full refund or a replacement car for a major failure, or a proper repair at the dealer's cost, by a fixed deadline, with your rights spelt out.
- Records the facts that matter on paper: dealer's state or territory (governing law), dealer is, buyer lives in, vehicle.
- Sets a clear deadline and spells out what happens if they ignore it.
- You review the draft first; we only send it to the other party on your say-so.
What we'll ask you
Plain-English questions, one at a time. No legal knowledge needed — if you don't know an answer exactly, your best estimate is fine.
- Which dealer sold you the car? Their business name as it appears on the contract or tax invoice (and the dealer licence number if it is on the paperwork).
- Is the dealer a company (its name ends in Pty Ltd or Ltd) or a person or sole trader?
- Which state or territory do you live in?
- What is the car? Make, model, year, rego, whether it was new or used, and the odometer reading when you bought it.
- When did you buy it, what did you pay, and roughly how many kilometres have you driven since? Say if the dealer arranged your finance.
- Tell me what happened: what the dealer told you about the car, each fault and when it first showed up, what the dealer has said or done since, and where the car is now.
- Do you have an independent mechanic's report or quote? Give the workshop, date, what they found and the cost. If not, say so.optional
- What do you want?
- What is the total dollar figure? For a refund or replacement, the price you paid plus stamp duty, transfer fees and any towing, inspection, repair or hire-car costs you have already paid. For a repair, the repair quote plus those extra costs.
- You approve it before it is sent
- 2 free amendments included
- All Australian states and territories
- Stripe secured · 256-bit encrypted
Faulty Car Demand VIC — drafted to the right state law
One document, eight jurisdictions. We only ever cite the Act, regulator and tribunal for your state, so nothing from another jurisdiction bleeds into your faulty car demand vic.
New South Wales
Drafted under the Australian Consumer Law as it applies in New South Wales, with the state regulator and forum named below.
Consumer regulator: NSW Fair Trading
Consumer money claims: NSW Civil and Administrative Tribunal (NCAT), Consumer and Commercial Division
Victoria
VICTORIA (dealer located in Victoria). STATE DEALER WARRANTY: Motor Car Traders Act 1986 (Vic) s 54, which is part of the sale contract (s 54(2)) and binds any motor car trader, meaning a person carrying on the business of trading in motor cars, licensed or not (s 3).
Consumer regulator: Consumer Affairs Victoria
Consumer money claims: Victorian Civil and Administrative Tribunal (VCAT), Civil Claims List
Queensland
Drafted under the Australian Consumer Law as it applies in Queensland, with the state regulator and forum named below.
Consumer regulator: Office of Fair Trading (Queensland)
Consumer money claims: Queensland Civil and Administrative Tribunal (QCAT)
Western Australia
Drafted under the Australian Consumer Law as it applies in Western Australia, with the state regulator and forum named below.
Consumer regulator: Consumer Protection WA (Department of Local Government, Industry Regulation and Safety)
Consumer money claims: Magistrates Court of Western Australia
South Australia
Drafted under the Australian Consumer Law as it applies in South Australia, with the state regulator and forum named below.
Consumer regulator: Consumer and Business Services (CBS) South Australia
Consumer money claims: Magistrates Court of South Australia
Tasmania
Drafted under the Australian Consumer Law as it applies in Tasmania, with the state regulator and forum named below.
Consumer regulator: Consumer, Building and Occupational Services (CBOS) Tasmania
Consumer money claims: Magistrates Court of Tasmania, Civil Division
Australian Capital Territory
Drafted under the Australian Consumer Law as it applies in Australian Capital Territory, with the state regulator and forum named below.
Consumer regulator: Access Canberra (Fair Trading)
Consumer money claims: ACT Civil and Administrative Tribunal (ACAT)
Northern Territory
Drafted under the Australian Consumer Law as it applies in Northern Territory, with the state regulator and forum named below.
Consumer regulator: NT Consumer Affairs
Consumer money claims: Northern Territory Civil and Administrative Tribunal (NTCAT)
From your answers to a finished Faulty Car Demand VIC in three steps
Answer 9 quick questions
Who it’s about, what happened and what you want. Plain English, one question at a time.
We draft it for your state
Your Faulty Car Refund or Replacement Demand (VIC dealer) is drafted to the legislation, regulator and tribunal for your state or territory, then formatted as a professional PDF. Usually ready within about five minutes.
Review, approve, sent
The draft lands in your dashboard for you to check. Nothing goes to the other party until you approve it — then we email it on your behalf and record the delivery. Two free amendments included.
Ready? Start now.
No card required until the end. No account needed to start.
Start My Faulty Car Demand VIC — $49 →$49 flat fee · You approve it before it is sent · unlimited edits
Everything about the Faulty Car Refund or Replacement Demand (VIC dealer)
How much does the Faulty Car Demand VIC cost?
A flat $49 AUD, including GST. There is no card required to start, no subscription and no hourly rate — you see the full summary of your answers before you pay.
How long does it take?
There are 9 questions, which take a few minutes to answer. For eligible documents, the real protected draft is usually ready in about 5 minutes before payment. You pay only if you choose to unlock the clean final document.
Is it sent automatically, or do I see it first?
You see it first. The draft lands in your dashboard for review; nothing goes to the other party until you approve it. Once you approve, we email it on your behalf and record the delivery.
What if I need changes?
You read the full Faulty Car Demand VIC on your dashboard before anything is sent. You can change the wording yourself or ask for a redraft, with unlimited edits and 2 redrafts included.
Does it work in my state?
Yes. The Faulty Car Refund or Replacement Demand (VIC dealer) is drafted to the law of the state or territory the matter is in — NSW, Victoria, Queensland, WA, SA, Tasmania, the ACT and the NT — citing the right Act, regulator and tribunal or court for that state.
Other government & complaints documents
Put it in writing today.
A few quick questions and your Faulty Car Refund or Replacement Demand (VIC dealer) is drafted for your state. No card required until the end.
Start My Faulty Car Demand VIC — $49 →