Event / Concert Ticket Refund Demand — Get Your Money Back for a Cancelled or Changed Event
Bought tickets to a concert, festival, show or sporting event that was cancelled, rescheduled to a date you cannot make, or changed so much it was not what you paid for — and the organiser or ticket seller will not refund you? For $29 we draft a formal refund-demand letter built from your answers: it sets out, under the Australian Consumer Law and the ACCC's ticketing guidance, why a refund is owed when a service was not supplied or not supplied as agreed, demands the refund (including fees) by a deadline, and sets out your escalation options — a card chargeback, a complaint to fair trading and the ACCC, and a small claims application. You download it straight away and send it yourself.
What this document does
- For $29 we draft a formal refund-demand letter built from your answers: it sets out, under the Australian Consumer Law and the ACCC's ticketing guidance, why a refund is owed when a service was not supplied or not supplied as agreed, demands the refund (including fees) by a deadline, and sets out your escalation options — a card chargeback, a complaint to fair trading and the ACCC, and a small claims application.
- You download it straight away and send it yourself.
- Records the facts that matter on paper: what happened to the event, refund demanded from (name on booking), where the tickets were bought, organiser / seller address.
- Sets a clear deadline and spells out what happens if they ignore it.
- Delivered as a PDF you download the moment it is ready.
What we'll ask you
Plain-English questions, one at a time. No legal knowledge needed — if you don't know an answer exactly, your best estimate is fine.
- What happened to the event you bought tickets to?
- Who are you asking for the refund from — the event organiser, or the ticket seller? Give the name as it appears on your booking or ticket; that is the name the letter is addressed to.
- Where did you buy the tickets?
- The organiser's or seller's address or customer-care / disputes contact, if you have it (from the booking confirmation, the ticket or their website).optional
- What was the event, and what was its original date? Include the venue and city if you have them.
- In your own words, what happened and what has the organiser or seller said? For a reschedule, give the new date if you have it. For a 'materially different' event, say exactly what changed from what you paid for.
- How much did you pay in total, including booking and service fees? If you bought more than one ticket, add them up.
- What is your booking, order or ticket reference number?optional
- Have you already asked for a refund? If so, when, how, and what did they say — a refusal, a credit or voucher offer, silence?optional
- If you paid by card, which card was it? This is only for the chargeback option in the letter — just the card type and the last four digits, never the full number.optional
- You review it first · Nothing is sent to anyone else
- 2 free amendments included
- All Australian states and territories
- Stripe secured · 256-bit encrypted
Event Ticket Refund Demand — drafted to the right state law
One document, eight jurisdictions. We only ever cite the Act, regulator and tribunal for your state, so nothing from another jurisdiction bleeds into your event ticket refund demand.
New South Wales
Drafted under the Australian Consumer Law as it applies in New South Wales, with the state regulator and forum named below.
Consumer regulator: NSW Fair Trading
Consumer money claims: NSW Civil and Administrative Tribunal (NCAT), Consumer and Commercial Division
Victoria
Drafted under the Australian Consumer Law as it applies in Victoria, with the state regulator and forum named below.
Consumer regulator: Consumer Affairs Victoria
Consumer money claims: Victorian Civil and Administrative Tribunal (VCAT), Civil Claims List
Queensland
Drafted under the Australian Consumer Law as it applies in Queensland, with the state regulator and forum named below.
Consumer regulator: Office of Fair Trading (Queensland)
Consumer money claims: Queensland Civil and Administrative Tribunal (QCAT)
Western Australia
Drafted under the Australian Consumer Law as it applies in Western Australia, with the state regulator and forum named below.
Consumer regulator: Consumer Protection WA (Department of Local Government, Industry Regulation and Safety)
Consumer money claims: Magistrates Court of Western Australia
South Australia
Drafted under the Australian Consumer Law as it applies in South Australia, with the state regulator and forum named below.
Consumer regulator: Consumer and Business Services (CBS) South Australia
Consumer money claims: Magistrates Court of South Australia
Tasmania
Drafted under the Australian Consumer Law as it applies in Tasmania, with the state regulator and forum named below.
Consumer regulator: Consumer, Building and Occupational Services (CBOS) Tasmania
Consumer money claims: Magistrates Court of Tasmania, Civil Division
Australian Capital Territory
Drafted under the Australian Consumer Law as it applies in Australian Capital Territory, with the state regulator and forum named below.
Consumer regulator: Access Canberra (Fair Trading)
Consumer money claims: ACT Civil and Administrative Tribunal (ACAT)
Northern Territory
Drafted under the Australian Consumer Law as it applies in Northern Territory, with the state regulator and forum named below.
Consumer regulator: NT Consumer Affairs
Consumer money claims: Northern Territory Civil and Administrative Tribunal (NTCAT)
From your answers to a finished Event Ticket Refund Demand in three steps
Answer 10 quick questions
Who it’s about, what happened and what you want. Plain English, one question at a time.
We draft it for your state
Your Event / Concert Ticket Refund Demand — Get Your Money Back for a Cancelled or Changed Event is drafted to the legislation, regulator and tribunal for your state or territory, then formatted as a professional PDF. Usually ready within about five minutes.
Review, confirm, receive
The draft lands in your dashboard for you to read. Change anything that isn't right (two free amendments), confirm it, and we email you the final PDF. Nothing is sent to anyone else.
Ready? Start now.
No card required until the end. No account needed to start.
Start My Event Ticket Refund Demand — $29 →$29 flat fee · You review it first · unlimited edits
Everything about the Event / Concert Ticket Refund Demand — Get Your Money Back for a Cancelled or Changed Event
How much does the Event Ticket Refund Demand cost?
A flat $29 AUD, including GST. There is no card required to start, no subscription and no hourly rate — you see the full summary of your answers before you pay.
How long does it take?
There are 10 questions, which take a few minutes to answer. After you pay, your draft is usually ready in about 5 minutes, and you can read it and request changes before you approve it.
When do I get the document?
The draft of your Event / Concert Ticket Refund Demand — Get Your Money Back for a Cancelled or Changed Event is usually ready in about 5 minutes. You read it on your dashboard and can change the wording; once you confirm it, the final PDF is available to download and emailed to you.
What if I need changes?
You read the full Event Ticket Refund Demand on your dashboard first. You can change the wording or ask for a redraft, with unlimited edits and 2 redrafts included, then confirm it and the final PDF is yours to download and keep.
Does it work in my state?
Yes. The Event / Concert Ticket Refund Demand — Get Your Money Back for a Cancelled or Changed Event is drafted to the law of the state or territory the matter is in — NSW, Victoria, Queensland, WA, SA, Tasmania, the ACT and the NT — citing the right Act, regulator and tribunal or court for that state.
Other government & complaints documents
Put it in writing today.
A few quick questions and your Event / Concert Ticket Refund Demand — Get Your Money Back for a Cancelled or Changed Event is drafted for your state. No card required until the end.
Start My Event Ticket Refund Demand — $29 →