Direct Debit Cancellation — Tell Your Bank to Stop the Payment
A merchant still debiting your account after you cancelled? For $29 we draft a clear instruction to your own bank, built from your answers, asking it to cancel or stop the direct debit under the ePayments Code — identifying the debit without exposing your full card number, and noting that any debt or contract with the merchant is a separate matter. You download it straight away and send it to your bank yourself.
What this document does
- For $29 we draft a clear instruction to your own bank, built from your answers, asking it to cancel or stop the direct debit under the ePayments Code — identifying the debit without exposing your full card number, and noting that any debt or contract with the merchant is a separate matter.
- You download it straight away and send it to your bank yourself.
- Records the facts that matter on paper: direct debit for, your bank, how it is paid, amount and frequency.
- Calm and courteous: says what happened and what you would like, and invites a conversation. No legal threats.
- Delivered as a PDF you download the moment it is ready.
What we'll ask you
Plain-English questions, one at a time. No legal knowledge needed — if you don't know an answer exactly, your best estimate is fine.
- What is the direct debit for, and who is taking the money? Give the merchant or biller name exactly as it appears on your statement.
- Which bank or financial institution holds the account the money comes out of? Their name (and a branch or department if you have one).
- How is the debit paid — from a bank account or a card? Give the detail the bank needs to identify it: for an account, your BSB and account number; for a card, the LAST 4 DIGITS ONLY. Do NOT enter a full card number.
- How much is taken each time, and how often?
- When do you want the debit stopped?
- Have you already asked the merchant to stop, or cancelled the service with them?optional
- Is any payment to the merchant genuinely still owed, or is nothing owed? This lets the letter make clear the debt (if any) is a separate matter from stopping the debit.optional
- If you know it, when was the last debit taken, or when is the next one due? Leave this if you are not sure.optional
- You review it first · Nothing is sent to anyone else
- 2 free amendments included
- All Australian states and territories
- Stripe secured · 256-bit encrypted
From your answers to a finished Direct Debit Cancellation in three steps
Answer 8 quick questions
Who it’s about, what happened and what you want. Plain English, one question at a time.
We write it, calmly and clearly
Your Direct Debit Cancellation — Tell Your Bank to Stop the Payment is written from your answers in plain English, in the tone you choose, then formatted as a clean one-page PDF. Usually ready within about five minutes.
Review, confirm, receive
The draft lands in your dashboard for you to read. Change anything that isn't right (two free amendments), confirm it, and we email you the final PDF. Nothing is sent to anyone else.
Ready? Start now.
No card required until the end. No account needed to start.
Start My Direct Debit Cancellation — $29 →$29 flat fee · You review it first · unlimited edits
Everything about the Direct Debit Cancellation — Tell Your Bank to Stop the Payment
How much does the Direct Debit Cancellation cost?
A flat $29 AUD, including GST. There is no card required to start, no subscription and no hourly rate — you see the full summary of your answers before you pay.
How long does it take?
There are 8 questions, which take a few minutes to answer. After you pay, your draft is usually ready in about 5 minutes, and you can read it and request changes before you approve it.
When do I get the document?
The draft of your Direct Debit Cancellation — Tell Your Bank to Stop the Payment is usually ready in about 5 minutes. You read it on your dashboard and can change the wording; once you confirm it, the final PDF is available to download and emailed to you.
What if I need changes?
You read the full Direct Debit Cancellation on your dashboard first. You can change the wording or ask for a redraft, with unlimited edits and 2 redrafts included, then confirm it and the final PDF is yours to download and keep.
Does it work in my state?
Yes, anywhere in Australia. It is an everyday letter in plain Australian English, so it does not cite any law. It is dated in your own time zone.
Other everyday letters
Put it in writing today.
A few quick questions and your Direct Debit Cancellation — Tell Your Bank to Stop the Payment is ready in minutes. No card required until the end.
Start My Direct Debit Cancellation — $29 →