Deposit Refund Demand — Get Your Deposit Back When a Booking or Job Falls Through
Paid a deposit for a venue, a tradesperson's job, a custom order, an event or a holiday booking that was cancelled or never provided — and the business will not refund it, or says the deposit is "non-refundable"? For $49 we draft a formal refund-demand letter built from your answers. It sets out, under the Australian Consumer Law and the general law on deposits, why the deposit is refundable — in full where the business cancelled or failed to deliver, and less only the business's genuine, proven loss where you cancelled — explains why an arbitrary "non-refundable" term may be an unfair contract term and an unenforceable penalty, demands the refund by a deadline, and sets out your next steps. You download it straight away and send it yourself.
What this document does
- For $49 we draft a formal refund-demand letter built from your answers.
- It sets out, under the Australian Consumer Law and the general law on deposits, why the deposit is refundable — in full where the business cancelled or failed to deliver, and less only the business's genuine, proven loss where you cancelled — explains why an arbitrary "non-refundable" term may be an unfair contract term and an unenforceable penalty, demands the refund by a deadline, and sets out your next steps.
- Records the facts that matter on paper: what happened with the deposit, business the deposit was paid to, what the deposit was for, deposit amount claimed.
- Sets a clear deadline and spells out what happens if they ignore it.
- Delivered as a PDF you download the moment it is ready.
What we'll ask you
Plain-English questions, one at a time. No legal knowledge needed — if you don't know an answer exactly, your best estimate is fine.
- What happened with the deposit you paid?
- Who did you pay the deposit to? Give the business name as it appears on your invoice, quote or booking confirmation — that is who the letter is addressed to.
- What was the deposit for?
- How much was the deposit you want back? Enter the deposit amount, not the full price of the booking or job.
- When did you pay the deposit, and how (card, bank transfer, cash)?optional
- In your own words, what happened, and what has the business said? Include anything they told you about the deposit being "non-refundable" or kept, and any reason they gave.
- What was the total price of the whole booking or job (not just the deposit), if you know it?optional
- What proof do you have? The invoice or quote, the receipt for the deposit, the booking confirmation, the terms you were given, emails or texts about the cancellation.optional
- The business's postal or email address for the letter, if you have it (from the invoice, the booking confirmation or their website).optional
- You review it first · Nothing is sent to anyone else
- 2 free amendments included
- All Australian states and territories
- Stripe secured · 256-bit encrypted
Deposit Refund Demand — drafted to the right state law
One document, eight jurisdictions. We only ever cite the Act, regulator and tribunal for your state, so nothing from another jurisdiction bleeds into your deposit refund demand.
New South Wales
Drafted under the law that applies in New South Wales.
Victoria
Drafted under the law that applies in Victoria.
Queensland
Drafted under the law that applies in Queensland.
Western Australia
Drafted under the law that applies in Western Australia.
South Australia
Drafted under the law that applies in South Australia.
Tasmania
Drafted under the law that applies in Tasmania.
Australian Capital Territory
Drafted under the law that applies in Australian Capital Territory.
Northern Territory
Drafted under the law that applies in Northern Territory.
From your answers to a finished Deposit Refund Demand in three steps
Answer 9 quick questions
Who it’s about, what happened and what you want. Plain English, one question at a time.
We draft it for your state
Your Deposit Refund Demand — Get Your Deposit Back When a Booking or Job Falls Through is drafted to the legislation, regulator and tribunal for your state or territory, then formatted as a professional PDF. Usually ready within about five minutes.
Review, confirm, receive
The draft lands in your dashboard for you to read. Change anything that isn't right (two free amendments), confirm it, and we email you the final PDF. Nothing is sent to anyone else.
Ready? Start now.
No card required until the end. No account needed to start.
Start My Deposit Refund Demand — $49 →$49 flat fee · You review it first · unlimited edits
Everything about the Deposit Refund Demand — Get Your Deposit Back When a Booking or Job Falls Through
How much does the Deposit Refund Demand cost?
A flat $49 AUD, including GST. There is no card required to start, no subscription and no hourly rate — you see the full summary of your answers before you pay.
How long does it take?
There are 9 questions, which take a few minutes to answer. After you pay, your draft is usually ready in about 5 minutes, and you can read it and request changes before you approve it.
When do I get the document?
The draft of your Deposit Refund Demand — Get Your Deposit Back When a Booking or Job Falls Through is usually ready in about 5 minutes. You read it on your dashboard and can change the wording; once you confirm it, the final PDF is available to download and emailed to you.
What if I need changes?
You read the full Deposit Refund Demand on your dashboard first. You can change the wording or ask for a redraft, with unlimited edits and 2 redrafts included, then confirm it and the final PDF is yours to download and keep.
Does it work in my state?
Yes. The Deposit Refund Demand — Get Your Deposit Back When a Booking or Job Falls Through is drafted to the law of the state or territory the matter is in — NSW, Victoria, Queensland, WA, SA, Tasmania, the ACT and the NT — citing the right Act, regulator and tribunal or court for that state.
Other government & complaints documents
Put it in writing today.
A few quick questions and your Deposit Refund Demand — Get Your Deposit Back When a Booking or Job Falls Through is drafted for your state. No card required until the end.
Start My Deposit Refund Demand — $49 →