Airline Baggage Claim — Lost, Damaged or Delayed Luggage
Airline lost, damaged or delayed your bag? For $49 we draft a firm written claim to the airline, built from your answers — your flight, the baggage problem and your PIR reference — itemising the bag, its contents and your out-of-pocket expenses, and applying the right basis (the Montreal Convention 1999 for international flights, the Civil Aviation (Carriers' Liability) Act 1959 and the Australian Consumer Law for domestic flights). It flags the short claim deadline so you lodge in time. You download it straight away and send it yourself.
What this document does
- For $49 we draft a firm written claim to the airline, built from your answers — your flight, the baggage problem and your PIR reference — itemising the bag, its contents and your out-of-pocket expenses, and applying the right basis (the Montreal Convention 1999 for international flights, the Civil Aviation (Carriers' Liability) Act 1959 and the Australian Consumer Law for domestic flights).
- It flags the short claim deadline so you lodge in time.
- Records the facts that matter on paper: baggage problem, international or domestic flight, flight and date, booking / pir reference.
- Sets a clear deadline and spells out what happens if they ignore it.
- Delivered as a PDF you download the moment it is ready.
What we'll ask you
Plain-English questions, one at a time. No legal knowledge needed — if you don't know an answer exactly, your best estimate is fine.
- Let's sort out your baggage claim. What happened to your bag?
- Was this an international flight or a domestic Australian flight? (This changes the law that applies and the compensation limit.)
- Which airline are you claiming against? Give the airline name, and the department or address if you have it (e.g. baggage services / customer relations).
- What were the flight details and the date? Flight number if you have it, the route (from and to), and the travel date.
- Do you have a booking reference and a PIR (Property Irregularity Report) number from the airport? Add either if you have them — a PIR is the report you filed at the baggage desk.optional
- Tell me what happened in your own words — when you noticed the problem, how long the bag was delayed (if it was), what you filed at the airport, and anything the airline has said so far.
- What is the value of the bag and the contents you are claiming for? List the main items with a rough value, and say which ones you have receipts or photos for.
- Did you have to buy anything while your bag was delayed — clothing, toiletries, chargers? List those emergency purchases with amounts and say if you kept the receipts. Skip this if it does not apply.optional
- What is the total amount you are claiming (the bag, the contents and your expenses added up)?
- What are your contact details for the airline to reply to? Your name as it appears on the booking, an email, and a phone number.
- Do you have an email address for the airline's baggage or customer-relations team? Optional — you can also lodge it through their website.optional
- You review it first · Nothing is sent to anyone else
- 2 free amendments included
- All Australian states and territories
- Stripe secured · 256-bit encrypted
Airline Baggage Claim — drafted to the right state law
One document, eight jurisdictions. We only ever cite the Act, regulator and tribunal for your state, so nothing from another jurisdiction bleeds into your airline baggage claim.
New South Wales
Drafted under the law that applies in New South Wales.
Victoria
Drafted under the law that applies in Victoria.
Queensland
Drafted under the law that applies in Queensland.
Western Australia
Drafted under the law that applies in Western Australia.
South Australia
Drafted under the law that applies in South Australia.
Tasmania
Drafted under the law that applies in Tasmania.
Australian Capital Territory
Drafted under the law that applies in Australian Capital Territory.
Northern Territory
Drafted under the law that applies in Northern Territory.
From your answers to a finished Airline Baggage Claim in three steps
Answer 11 quick questions
Who it’s about, what happened and what you want. Plain English, one question at a time.
We draft it for your state
Your Airline Baggage Claim — Lost, Damaged or Delayed Luggage is drafted to the legislation, regulator and tribunal for your state or territory, then formatted as a professional PDF. Usually ready within about five minutes.
Review, confirm, receive
The draft lands in your dashboard for you to read. Change anything that isn't right (two free amendments), confirm it, and we email you the final PDF. Nothing is sent to anyone else.
Ready? Start now.
No card required until the end. No account needed to start.
Start My Airline Baggage Claim — $49 →$49 flat fee · You review it first · unlimited edits
Everything about the Airline Baggage Claim — Lost, Damaged or Delayed Luggage
How much does the Airline Baggage Claim cost?
A flat $49 AUD, including GST. There is no card required to start, no subscription and no hourly rate — you see the full summary of your answers before you pay.
How long does it take?
There are 11 questions, which take a few minutes to answer. After you pay, your draft is usually ready in about 5 minutes, and you can read it and request changes before you approve it.
When do I get the document?
The draft of your Airline Baggage Claim — Lost, Damaged or Delayed Luggage is usually ready in about 5 minutes. You read it on your dashboard and can change the wording; once you confirm it, the final PDF is available to download and emailed to you.
What if I need changes?
You read the full Airline Baggage Claim on your dashboard first. You can change the wording or ask for a redraft, with unlimited edits and 2 redrafts included, then confirm it and the final PDF is yours to download and keep.
Does it work in my state?
Yes. The Airline Baggage Claim — Lost, Damaged or Delayed Luggage is drafted to the law of the state or territory the matter is in — NSW, Victoria, Queensland, WA, SA, Tasmania, the ACT and the NT — citing the right Act, regulator and tribunal or court for that state.
Other government & complaints documents
Put it in writing today.
A few quick questions and your Airline Baggage Claim — Lost, Damaged or Delayed Luggage is drafted for your state. No card required until the end.
Start My Airline Baggage Claim — $49 →