Short-Stay Host Damage Claim Against Guest

What this document does

• An itemised letter of demand to the guest, built from your photos, quotes and house rules, that sets out the contract and negligence basis for the claim, deals with what the platform decided, and names the court or tribunal in your state that hears a host-v-guest claim.
• Records the facts that matter on paper: guest (and co-guests) and address, platform, listing, booking reference, dates, guest count and house rules, house rules accepted by the guest, host would accept instalments.
• Sets a clear deadline and spells out what happens if they ignore it.
• Cites the right Act, regulator and tribunal for your state — all eight states and territories covered.
• You review the draft first; we only send it to the other party on your say-so.

What we'll ask you

Plain-English questions, one at a time. No legal knowledge needed — if you don't know an answer exactly, your best estimate is fine.

1. Who is the guest? The full name on the booking (and any co-guest named), plus their address if you have it from the platform or your correspondence.
2. Tell me what happened — what the booking was for, what you found at checkout, whether there was a party or extra guests, and what the guest has said since.
3. The booking: which platform, the listing address, the booking reference, the check-in and check-out dates and the number of guests booked.
4. Which house rules did the guest accept?
5. List each item of damage, extra cleaning or loss with the cost to repair or replace it and whether you have a quote, invoice or receipt. Include lost bookings you had to cancel while repairs were done, and any council, strata or neighbour costs you incurred.
6. What has happened on the platform? Did you send a Resolution Centre request to the guest, when, and what did they say? Did you claim under AirCover / Host Damage Protection (or the platform's equivalent), and what was the decision, the amount paid (if any) and the reference?
7. What's the total you're claiming from the guest? Add up the items, minus anything the platform or the guest has already paid.
8. Would you accept payment in instalments?optional
9. What evidence do you have? Dated photos or video before and after, the cleaner's report, messages with the guest, neighbour or security reports, police event number, the guest's ID or verification details.optional
10. Do you have an email address for the guest (from the platform message thread or a direct booking)? Once you approve the demand we can send it straight to them. If you only have the platform's masked address, say so.optional
11. The state or territory the matter is in — so the document cites the right Act, regulator and tribunal.
12. Your name and email — so the draft lands in your dashboard and inbox.