Gym Cancellation & Refund Demand
Gym or studio kept debiting you after you cancelled? Formal letter that confirms the cancellation, asks them to stop the direct debits and demands a refund of every payment taken since.
What this document does
- Formal letter that confirms the cancellation, asks them to stop the direct debits and demands a refund of every payment taken since.
- Records the facts that matter on paper: gym / business, cancellation date (first notice given), membership fee and frequency, how notice of cancellation was given.
- Sets a clear deadline and spells out what happens if they ignore it.
- Cites the right Act, regulator and tribunal for your state — all eight states and territories covered.
- You review the draft first; we only send it to the other party on your say-so.
What we'll ask you
Plain-English questions, one at a time. No legal knowledge needed — if you don't know an answer exactly, your best estimate is fine.
- Which gym or studio is this? Their business name — the one that shows on your bank statement.
- Tell me what happened — when you joined, what they told you when you cancelled, and what they've kept charging.
- When did you first tell them you were cancelling?
- How did you tell them you were cancelling?
- Does your membership agreement set a notice period for cancelling? If so, how long?optional
- What's the membership fee, and how often is it debited?
- How many debits have they taken since you cancelled?optional
- How much have they taken since you cancelled? Add up the debits on your bank statement — a close estimate is fine.
- Have you cancelled the direct-debit authority with your bank?
- What is your postal address? It goes at the top of the letter.optional
- Do you have their email (club or head office)? We can send the letter straight to them once you approve it.optional
- You approve it before it is sent
- 2 free amendments included
- All Australian states and territories
- Stripe secured · 256-bit encrypted
Gym Refund Demand — drafted to the right state law
One document, eight jurisdictions. We only ever cite the Act, regulator and tribunal for your state, so nothing from another jurisdiction bleeds into your gym refund demand.
New South Wales
New South Wales has no fitness-specific legislation, so the claim rests on the Australian Consumer Law provisions and the terms of the membership agreement.
Consumer regulator: NSW Fair Trading
Consumer money claims: NSW Civil and Administrative Tribunal (NCAT), Consumer and Commercial Division
Victoria
Victoria has no fitness-specific legislation or prescribed fitness code; the claim rests on the Australian Consumer Law provisions, applied by the Australian Consumer Law and Fair Trading Act 2012 (Vic), and the terms of the membership agreement.
Consumer regulator: Consumer Affairs Victoria
Consumer money claims: Victorian Civil and Administrative Tribunal (VCAT), Civil Claims List
Queensland
Queensland has a prescribed fitness industry code: the Fair Trading (Code of Practice—Fitness Industry) Regulation 2003 (Qld), made under s 88A of the Fair Trading Act 1989 (Qld), which fitness providers must comply with.
Consumer regulator: Office of Fair Trading (Queensland)
Consumer money claims: Queensland Civil and Administrative Tribunal (QCAT)
Western Australia
Western Australia has no fitness-specific legislation; the claim rests on the Australian Consumer Law provisions and the terms of the membership agreement.
Consumer regulator: Consumer Protection WA (Department of Local Government, Industry Regulation and Safety)
Consumer money claims: Magistrates Court of Western Australia
South Australia
South Australia also has a prescribed statutory code: the Fair Trading (Health and Fitness Industry Code) Regulations 2022 (SA), made under the Fair Trading Act 1987 (SA) and in force from 1 September 2022, bind fitness service providers.
Consumer regulator: Consumer and Business Services (CBS) South Australia
Consumer money claims: Magistrates Court of South Australia
Tasmania
Tasmania has no fitness-specific legislation or prescribed fitness code; the claim rests on the Australian Consumer Law provisions, applied by the Australian Consumer Law (Tasmania) Act 2010 (Tas), and the terms of the membership agreement.
Consumer regulator: Consumer, Building and Occupational Services (CBOS) Tasmania
Consumer money claims: Magistrates Court of Tasmania, Civil Division
Australian Capital Territory
The Australian Capital Territory has no fitness-specific legislation or prescribed fitness code; the claim rests on the Australian Consumer Law provisions, applied by the Fair Trading (Australian Consumer Law) Act 1992 (ACT), and the terms of the membership agreement.
Consumer regulator: Access Canberra (Fair Trading)
Consumer money claims: ACT Civil and Administrative Tribunal (ACAT)
Northern Territory
The Northern Territory has no fitness-specific legislation or prescribed fitness code; the claim rests on the Australian Consumer Law provisions, applied by the Consumer Affairs and Fair Trading Act 1990 (NT), and the terms of the membership agreement.
Consumer regulator: NT Consumer Affairs
Consumer money claims: Northern Territory Civil and Administrative Tribunal (NTCAT)
From your answers to a finished Gym Refund Demand in three steps
Answer 11 quick questions
Who it’s about, what happened and what you want. Plain English, one question at a time.
We draft it for your state
Your Gym Cancellation & Refund Demand is drafted to the legislation, regulator and tribunal for your state or territory, then formatted as a professional PDF. Usually ready within about five minutes.
Review, approve, sent
The draft lands in your dashboard for you to check. Nothing goes to the other party until you approve it — then we email it on your behalf and record the delivery. Two free amendments included.
Ready? Start now.
No card required until the end. No account needed to start.
Start My Gym Refund Demand — $49 →$49 flat fee · You approve it before it is sent · 2 edits included
Everything about the Gym Cancellation & Refund Demand
How much does the Gym Refund Demand cost?
A flat $49 AUD, including GST. There is no card required to start, no subscription and no hourly rate — you see the full summary of your answers before you pay.
How long does it take?
There are 11 questions, which take a few minutes to answer. The draft is usually ready in about 5 minutes after payment, any time of day.
Is it sent automatically, or do I see it first?
You see it first. The draft lands in your dashboard for review; nothing goes to the other party until you approve it. Once you approve, we email it on your behalf and record the delivery.
What if I need changes?
You read the full Gym Refund Demand on your dashboard before anything is sent. You can change the wording yourself or ask for a redraft, with 2 edits included.
Does it work in my state?
Yes. The Gym Cancellation & Refund Demand is drafted to the law of the state or territory the matter is in — NSW, Victoria, Queensland, WA, SA, Tasmania, the ACT and the NT — citing the right Act, regulator and tribunal or court for that state.
Read up before you send
Other consumer & money documents
Put it in writing today.
A few quick questions and your Gym Cancellation & Refund Demand is drafted for your state. No card required until the end.
Start My Gym Refund Demand — $49 →