Letters of demand in Australia: what people claim, how much, and where (Claim Done data, 2026)
Last updated · Reviewed by the Claim Done team · Not legal advice
197 document drafts were started on Claim Done between April 2026 and October 2026 by people in Australia dealing with money and dispute problems. These figures are drawn from those records, with test and staff entries removed. No individual case is identifiable.
What people need help with
| Document | Share of drafts |
|---|---|
| Letter of Demand | 23% |
| Tribunal Application | 16% |
| Business Contract Reviewer | 13% |
| Cease & Desist | 11% |
| Legal Response | 9% |
| Statutory Demand | 4% |
| Hearing Bundle | 4% |
| Witness Statement | 3% |
Letter of Demand is the most common need, at 23% of all drafts started.
How much money is at stake
Where the person gave an amount (52 drafts), the median claim was $8,000. A quarter were under $4,662 and a quarter were $28,000 or more.
| Amount claimed | Share |
|---|---|
| Under $1,000 | 10% |
| $1,000 to $4,999 | 19% |
| $5,000 to $19,999 | 40% |
| $20,000 or more | 31% |
Most of these amounts sit inside the small-claims range of the state tribunals and courts: NCAT hears consumer claims up to $100,000 in New South Wales, and ACAT civil disputes up to $25,000 in the ACT.
Where people are
| State or territory | Share of drafts |
|---|---|
| New South Wales | 34% |
| Queensland | 27% |
| Victoria | 25% |
| Western Australia | 9% |
| South Australia | 3% |
| Tasmania | 2% |
Based on the 119 drafts where the person gave their state.
When people deal with it
59% of drafts were started outside business hours (9 am to 5 pm, Monday to Friday, Sydney time): 44% in the evening or overnight and 31% on a weekend. People deal with money problems when the working day is over, which is when a lawyer's office is closed.
Method
Counts are of document drafts started on claimdone.com.au (a draft is started when a person answers the questions for a document, whether or not they go on to pay). Test, staff and quality-assurance entries are excluded. Amounts are as the person entered them, in Australian dollars; entries with no amount are left out of the amount figures. Shares are rounded to the nearest whole per cent. Figures refresh daily; this page was generated on 13 October 2026. You may quote these figures with a link to this page.
Claim Done is a document drafting service, not a law firm, and these figures are not legal advice.