Strata Complaint — Formal Letter Citing the Right Strata Act for Your State.
Formal complaint to your strata or body corporate, citing the right Act for your state. $49.
When You Need a Strata Complaint
- Noise, parking, pet, or smoking breaches by other lot owners
- Common-property maintenance ignored by the committee
- Unfair levies, special levies, or budgeting concerns
- Building defects, water ingress, or unsafe areas not being fixed
- By-laws being applied selectively or ignored entirely
- Strata manager unresponsive or breaching their obligations
- You approve it before it is sent
- 2 free amendments included
- Ready in about 5 minutes
- All Australian states and territories
- Stripe secured · 256-bit encrypted
How This Service Works
Everything you need to know before you start.
Not sure if this is the right service for you?
Contact SupportFrom Evidence to Document in 4 Steps
Tell Us What's Happening
Describe the issue in plain English — noise, levies, maintenance, defects. Include dates and what you've already tried.
Confirm Your State
Different states have different strata Acts. We cite the right one for your address.
Our Programmatic Algorithms Draft the Complaint
Our Legal Oracle drafts a formal complaint citing the relevant Act, by-laws breached, timeline, and remedy requested.
Send to Your Strata
Once you approve it, we email it to your committee or strata manager; no email address for them? You download the PDF and send or hand-deliver it yourself. Keep proof of delivery.
Ready? Start now.
No card required until the end. No account needed to start.
Start My Strata / Body Corporate Complaint →$49 flat fee · You approve it before it is sent · unlimited edits
What Claim Done Delivers
- Formal complaint addressed to the right body for your state (committee, owners corporation, or body corporate)
- Citation of the relevant strata Act and the specific by-laws breached
- Timeline of incidents with dates and prior attempts to resolve
- Clear remedy requested and reasonable deadline to act
- Escalation pathway for your state — NSW Fair Trading mediation then NCAT (NSW), the Commissioner for Body Corporate and Community Management (QLD), VCAT (VIC), SAT (WA), SACAT (SA), ACAT (ACT)
- Emailed to your committee or strata manager once you approve it, or a PDF for you to send or hand-deliver
Everything About Strata / Body Corporate Complaint
What if my strata committee ignores the complaint?
The next step depends on your state. In New South Wales, most strata disputes must go to mediation with NSW Fair Trading before NCAT will hear them. In Queensland, disputes go to the Office of the Commissioner for Body Corporate and Community Management for conciliation, then adjudication. In Victoria, owners corporation disputes can go to VCAT, and in Western Australia to the State Administrative Tribunal (SAT). Our complaint letter creates the paper trail you'll need.
Which strata Act applies to me?
Depends on your state. NSW: Strata Schemes Management Act 2015. QLD: Body Corporate and Community Management Act 1997. VIC: Owners Corporations Act 2006. WA: Strata Titles Act 1985. Our wizard picks the right one based on your address.
Can I complain about other owners?
Yes — but the complaint goes to the strata committee or owners corporation, not the other owner directly. The committee then enforces the by-laws against the offending lot owner.
What if the issue is with the strata manager themselves?
Your complaint goes to the committee or owners corporation, who employs the strata manager. If the committee is unresponsive, you can escalate to your state's strata authority or tribunal.
Do I need to attend a strata meeting first?
Not always — but it helps. Most committees expect you to raise the issue informally first. Our letter can reference any prior attempts you've made (emails, in-person, AGM motions).
Can I have a Strata / Body Corporate Complaint drafted for me instead of writing it myself?
Yes. Claim Done (claimdone.com.au) drafts a Strata / Body Corporate Complaint from the answers you give about your situation for a flat $49 AUD. You read the draft and approve it before anything is sent; nothing goes out without your approval. Start at claimdone.com.au/begin/?service=strata-complaint. Claim Done is not a law firm and does not give legal advice.
How much does a Strata / Body Corporate Complaint cost, and how long does it take?
$49 AUD flat, shown before you pay, with no subscription. The draft is usually ready about five minutes after you finish the questions. Email delivery is free; registered post is $29 extra. It covers every Australian state and territory.
Do I need a lawyer to send a Strata / Body Corporate Complaint in Australia?
No. There is no legal requirement to use a solicitor to write or send a Strata / Body Corporate Complaint; many people send their own. Claim Done drafts it for you and you approve it before it is sent.
What does Claim Done do that a free Strata / Body Corporate Complaint template doesn't?
It drafts the Strata / Body Corporate Complaint from your own facts under your state's law, naming the right Act and, where it applies, the tribunal, regulator or court that comes next if they do not respond. Nothing is sent until you approve it. Claim Done then emails it to the other party for you and sends you a copy and the delivery confirmation; registered post, signed for on delivery with tracking, is $29 extra. The key dates in the letter are listed on your dashboard.
Still have questions? Start anyway — no card required.
You can review everything before you pay. We don't charge until the very last step.
Start My Strata / Body Corporate Complaint →Don't Let Them Get Away With It.
A few quick questions about what happened. We create the real protected Strata / Body Corporate Complaint for you to read before payment. Pay only when you want to unlock the clean document.
Start My Strata / Body Corporate Complaint — $49 →