Faulty Car on Finance: Letter to Your Lender (Linked Credit and Hold Repayments) — $29
A few quick questions · $29 once · No card until the final step
Before you start: Faulty Car on Finance: Letter to Your Lender (Linked Credit and Hold Repayments)
Rejecting a new or used car that is still on finance? This $29 letter to your lender explains the dispute, asks how the loan will be paid out if the car is rejected, puts the lender on notice where the dealer arranged the finance (linked credit under the Australian Consumer Law), and asks for a hardship arrangement to hold or reduce repayments meanwhile.
- Answer plain questions about your situationAbout 5 minutes, one question at a time. No legal knowledge and no card needed.
- See how your document is set out, then pay $29 onceBy card through Stripe. The full document is drafted in about 5 minutes.
- Read it, change it, then approve itChange the wording yourself or ask for a redraft (unlimited edits, 2 redrafts included). Nothing is sent until you approve it.
You can stop at any point before paying, at no cost.
Private & 256-bit encrypted. We never sell your data, and the other party only ever sees your document after you approve it.
What's included
- A letter to your lender explaining the dispute and the steps you have taken
- A request to confirm how the loan is paid out and closed if the car is refunded
- Where the dealer arranged the finance: notice that the lender may be a linked credit provider under the Australian Consumer Law
- A hardship request under the National Credit Code to pause or reduce repayments meanwhile
- A request not to list a default while your request is considered
- Where to go next: AFCA, which is free for consumers
What to have ready
- Who it goes to: their name, and their email if you want us to send it
- The key dates, and any amounts involved
- Any documents, emails or messages. Tell us in the chat what you have; the document can refer to them.
Common questions
How much does the Car Finance Lender Letter cost?A flat $29 AUD, including GST. There is no card required to start, no subscription and no hourly rate — you see the full summary of your answers before you pay.
How long does it take?There are 7 questions, which take a few minutes to answer. You see a full summary of your answers before you pay; your document is drafted once your payment is confirmed.
Is it sent automatically, or do I see it first?You see it first. The draft lands in your dashboard for review; nothing goes to the other party until you approve it. Once you approve, we email it on your behalf and record the delivery.
Finish now, or come back later
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