Strata / Body Corporate Complaint — $49
A few quick questions · $49 once · No card until the final step
Before you start: Strata / Body Corporate Complaint
Formal complaint letter to your strata committee, body corporate, or owners corporation under your state's strata legislation, such as the strata and body corporate Acts of New South Wales, Queensland, Victoria and Western Australia. Common reasons: noise, parking, pet, or smoking breaches by other lot owners; common-property maintenance ignored by the committee.
- Answer plain questions about your situationAbout 5 minutes, one question at a time. No legal knowledge and no card needed.
- See how your document is set out, then pay $49 onceBy card through Stripe. The full document is drafted in about 5 minutes.
- Read it, change it, then approve itChange the wording yourself or ask for a redraft (2 edits included). Nothing is sent until you approve it.
You can stop at any point before paying, at no cost.
What's included
- Formal complaint addressed to the right body for your state (committee, owners corporation, or body corporate)
- Citation of the relevant strata Act and the specific by-laws breached
- Timeline of incidents with dates and prior attempts to resolve
- Clear remedy requested and reasonable deadline to act
- Escalation pathway for your state — NSW Fair Trading mediation then NCAT (NSW), the Commissioner for Body Corporate and Community Management (QLD), VCAT (VIC), SAT (WA), SACAT (SA), ACAT (ACT)
- Emailed to your committee or strata manager once you approve it, or a PDF for you to send or hand-deliver
What to have ready
- Who it goes to: their name, and their email if you want us to send it
- The key dates, and any amounts involved
- Any documents, emails or messages. Tell us in the chat what you have; the document can refer to them.
Common questions
What if my strata committee ignores the complaint?The next step depends on your state. In New South Wales, most strata disputes must go to mediation with NSW Fair Trading before NCAT will hear them. In Queensland, disputes go to the Office of the Commissioner for Body Corporate and Community Management for conciliation, then adjudication. In Victoria, owners corporation disputes can go to VCAT, and in Western Australia to the State Administrative Tribunal (SAT). Our complaint letter creates the paper trail you'll need.
Which strata Act applies to me?Depends on your state. NSW: Strata Schemes Management Act 2015. QLD: Body Corporate and Community Management Act 1997. VIC: Owners Corporations Act 2006. WA: Strata Titles Act 1985. Our wizard picks the right one based on your address.
Can I complain about other owners?Yes — but the complaint goes to the strata committee or owners corporation, not the other owner directly. The committee then enforces the by-laws against the offending lot owner.
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Previous rulings on matters like this
Published tribunal decisions we have summarised. Every matter turns on its own facts; these show what the tribunal looked at.
NCAT · Oct 2026Owners corporation loses appeal and must fix failed bathroom waterproofing in a townhouse (NCAT, 2026)Outcome: Application dismissedACAT · Aug 2026Unit owners keep balcony screens and shelves as tribunal strikes down strata balcony rule (ACAT, 2026)Outcome: Partly successfulSAT · Oct 2026Strata company succeeds in by-law case over carpet tiles laid without written approval (SAT, 2026)Outcome: Applicant successful