Lost or Damaged Goods Claim (Removalist, Courier, Post, Storage, Dry Cleaner) — $49
A few quick questions · $49 once · No card until the final step
Before you start: Lost or Damaged Goods Claim (Removalist, Courier, Post, Storage, Dry Cleaner)
A removalist, courier, Australia Post, a storage business, a dry cleaner or a repairer lost or damaged your belongings? A formal claim letter with an itemised schedule of each item and its value, relying on the consumer guarantee that services are provided with due care and skill, with a firm date to respond. For Australia Post and StarTrack, it names the Postal Industry Ombudsman as the next step. You approve it before it is sent. Ready in about 5 minutes.
- Answer plain questions about your situationAbout 5 minutes, one question at a time. No legal knowledge and no card needed.
- See how your document is set out, then pay $49 onceBy card through Stripe. The full document is drafted in about 5 minutes.
- Read it, change it, then approve itChange the wording yourself or ask for a redraft (unlimited edits, 2 redrafts included). Nothing is sent until you approve it.
You can stop at any point before paying, at no cost.
What's included
- A formal claim letter to the removalist, courier, Australia Post, storage business, dry cleaner or repairer.
- An itemised schedule of each item lost or damaged, its value and how the value was worked out.
- Relies on the consumer guarantee that services are provided with due care and skill, which a contract term cannot exclude.
- Answers a "limited liability" or "no insurance" reply where the business has given one.
- For Australia Post and StarTrack, names the Postal Industry Ombudsman as the next step.
- You review the draft first; we only send it to the business on your say-so.
What to have ready
- Who it goes to: their name, and their email if you want us to send it
- The key dates, and any amounts involved
- Any documents, emails or messages. Tell us in the chat what you have; the document can refer to them.
Common questions
How much does the Lost or Damaged Goods Claim cost?A flat $49 AUD, including GST. There is no card required to start, no subscription and no hourly rate — you see the full summary of your answers before you pay.
How long does it take?There are 13 questions, which take a few minutes to answer. For eligible documents, the real protected draft is usually ready in about 5 minutes before payment. You pay only if you choose to unlock the clean final document.
Is it sent automatically, or do I see it first?You see it first. The draft lands in your dashboard for review; nothing goes to the other party until you approve it. Once you approve, we email it on your behalf and record the delivery.
Finish now, or come back later
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