Health Care Complaint — $49
A few quick questions · $49 once · No card until the final step
Before you start: Health Care Complaint
Unhappy with care from a GP, hospital, dentist, specialist, pharmacy or other health service? A clear complaint letter to the provider setting out what happened, your concerns and what you want done, plus a complaint statement for you to check and lodge with your state or territory health complaints body if it is not resolved. A complaint, not a compensation claim. Ready in about 5 minutes.
- Answer plain questions about your situationAbout 5 minutes, one question at a time. No legal knowledge and no card needed.
- See how your document is set out, then pay $49 onceBy card through Stripe. The full document is drafted in about 5 minutes.
- Read it and confirm itChange the wording yourself or ask for a redraft (unlimited edits, 2 redrafts included), then confirm it and we email you the final PDF. Nothing is sent to anyone else.
You can stop at any point before paying, at no cost.
What's included
- A clear complaint letter to the practice, hospital or practitioner: what happened, your concerns, and what you want them to do.
- A complaint statement for your state or territory health complaints body, which you check and lodge yourself if the provider does not resolve it.
- Names the right body for the state where the care was given: the Health Care Complaints Commission, the Health Complaints Commissioner, the Office of the Health Ombudsman, HaDSCO and the others.
- A complaint, not a negligence or compensation claim: it asks for an explanation, an apology, a review or a change in practice, and can ask for a refund of a fee.
- Covers someone else's care too, such as a parent or child, when they have agreed to you complaining for them.
- Delivered as PDFs you download and send or lodge yourself. Claim Done does not lodge anything for you.
What to have ready
- The key dates, and any amounts involved
- Any documents, emails or messages. Tell us in the chat what you have; the document can refer to them.
Common questions
How much does the Health Complaint cost?A flat $49 AUD, including GST. There is no card required to start, no subscription and no hourly rate — you see the full summary of your answers before you pay.
How long does it take?There are 12 questions, which take a few minutes to answer. For eligible documents, the real protected draft is usually ready in about 5 minutes before payment. You pay only if you choose to unlock the clean final document.
When do I get the document?The draft of your Health Care Complaint is usually ready in about 5 minutes. You read it on your dashboard and can change the wording; once you confirm it, the final PDF is available to download and emailed to you.
Finish now, or come back later
Your Health Care Complaint is nearly there