Complaint to a Government Agency, Then the Ombudsman — $49
A few quick questions · $49 once · No card until the final step
Before you start: Complaint to a Government Agency, Then the Ombudsman
Stuck with a government department, agency or council: a delay, no reply, a poor decision or how you were treated? A clear written complaint to the agency's complaints area, plus a complaint statement for you to check and lodge with the Ombudsman if it is not resolved: the Commonwealth Ombudsman for a federal agency, or your state or territory Ombudsman. You review it first. Ready in about 5 minutes.
- Answer plain questions about your situationAbout 5 minutes, one question at a time. No legal knowledge and no card needed.
- See how your document is set out, then pay $49 onceBy card through Stripe. The full document is drafted in about 5 minutes.
- Read it and confirm itChange the wording yourself or ask for a redraft (unlimited edits, 2 redrafts included), then confirm it and we email you the final PDF. Nothing is sent to anyone else.
You can stop at any point before paying, at no cost.
What's included
- A clear written complaint to the agency's complaints area: what happened, why it is unfair or unreasonable, and what you want done.
- Asks for a written response within 28 days and a reference number, and asks for an internal review of a decision where one is available.
- A concise complaint statement for the Ombudsman, which you check and lodge if the agency does not resolve it.
- Names the right Ombudsman: the Commonwealth Ombudsman for federal agencies, or your state or territory Ombudsman.
- Plain and factual, with no legal references, as the Ombudsman offices ask.
- Delivered as PDFs you download and send or lodge yourself. You review it first.
What to have ready
- The key dates, and any amounts involved
- Any documents, emails or messages. Tell us in the chat what you have; the document can refer to them.
Common questions
How much does the Government Agency Complaint cost?A flat $49 AUD, including GST. There is no card required to start, no subscription and no hourly rate — you see the full summary of your answers before you pay.
How long does it take?There are 13 questions, which take a few minutes to answer. For eligible documents, the real protected draft is usually ready in about 5 minutes before payment. You pay only if you choose to unlock the clean final document.
When do I get the document?The draft of your Complaint to a Government Agency, Then the Ombudsman is usually ready in about 5 minutes. You read it on your dashboard and can change the wording; once you confirm it, the final PDF is available to download and emailed to you.
Finish now, or come back later
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