End-of-Lease Bond Dispute Letter — $49
A few quick questions · $49 once · No card until the final step
Before you start: End-of-Lease Bond Dispute Letter
Demand the return of your rental bond from the landlord or real estate agent. State-specific RTAs, itemised dispute over claimed deductions, escalation pathway to your state tenancy tribunal. Common reasons: landlord or agent is withholding all or part of your bond; disputed cleaning, damage, or "wear-and-tear" charges.
- Answer plain questions about your situationAbout 5 minutes, one question at a time. No legal knowledge and no card needed.
- See how your document is set out, then pay $49 onceBy card through Stripe. The full document is drafted in about 5 minutes.
- Read it, change it, then approve itChange the wording yourself or ask for a redraft (2 edits included). Nothing is sent until you approve it.
You can stop at any point before paying, at no cost.
What's included
- Formal letter demanding return of the bond, in full or in part
- Citation of the Residential Tenancies Act for your state
- Itemised rebuttal of each claimed deduction
- Reference to entry/exit condition reports and your photos as evidence
- The bond claim and dispute steps for your state
- Escalation pathway to NCAT, QCAT, VCAT, SACAT, the Commissioner for Consumer Protection in Western Australia, or your state's rental bond board
What to have ready
- Who it goes to: their name, and their email if you want us to send it
- The key dates, and any amounts involved
- Any documents, emails or messages. Tell us in the chat what you have; the document can refer to them.
Common questions
How long does the landlord have to return my bond?It depends on your state, and you do not have to wait for the landlord: either side can lodge a claim for the bond with the bond authority. In New South Wales and Victoria, once a claim is lodged the other side has 14 days to dispute it at the tribunal; if nobody does, the bond is paid out as claimed. In Victoria the rental provider must also start a claim within 14 days of the agreement ending, unless you start one first. If your landlord has not lodged anything, you can lodge your own claim for the full bond.
What if the landlord lodges a claim against my bond?You'll receive a notice from the bond authority. You can dispute the claim within the timeframe shown. If you and the landlord can't agree, the matter goes to the tribunal or court for your state — NCAT, QCAT, VCAT, SACAT or ACAT, or in Western Australia the Commissioner for Consumer Protection, which decides on written submissions (the Magistrates Court where the Commissioner declines). Our letter creates the paper trail you'll need.
Is "wear and tear" deductible?No. Fair wear and tear is not deductible from your bond — it's the landlord's cost of doing business. Cleaning, damage beyond normal use, and unpaid rent ARE deductible. Our letter rebuts unreasonable wear-and-tear charges with reference to the entry/exit condition reports.
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Previous rulings on matters like this
Published tribunal decisions we have summarised. Every matter turns on its own facts; these show what the tribunal looked at.
QCAT · Sep 2026Tenants refused leave to appeal a $500 bond deduction and their privacy claims against an agent (QCAT, 2026)Outcome: Application dismissedQCAT · Oct 2026Tenant’s appeal dismissed after tribunal finds her evidence was online before the hearing (QCAT, 2026)Outcome: Application dismissedACAT · Jun 2026Public housing tenancy ended after tribunal finds the home was used for drug dealing (ACAT, 2026)Outcome: Applicant successful