Aged Care Complaint — $49
A few quick questions · $49 once · No card until the final step
Before you start: Aged Care Complaint
Worried about care in an aged care home or from a Support at Home provider? A clear complaint letter to the provider setting out what happened, your concerns and what you want done, plus a complaint statement for you to check and lodge with the Aged Care Quality and Safety Commission, which is free, if it is not resolved. A complaint, not a compensation claim. Ready in about 5 minutes.
- Answer plain questions about your situationAbout 5 minutes, one question at a time. No legal knowledge and no card needed.
- See how your document is set out, then pay $49 onceBy card through Stripe. The full document is drafted in about 5 minutes.
- Read it and confirm itChange the wording yourself or ask for a redraft (unlimited edits, 2 redrafts included), then confirm it and we email you the final PDF. Nothing is sent to anyone else.
You can stop at any point before paying, at no cost.
Private & 256-bit encrypted. We never sell your data, and the other party only ever sees your document after you approve it.
What's included
- A clear complaint letter to the aged care home or Support at Home provider: what happened, your concerns, and what you want them to do.
- Refers to the Statement of Rights in the new Aged Care Act 2024 and the strengthened Quality Standards where they fit your concerns.
- A complaint statement for the Aged Care Quality and Safety Commission, which you check and lodge yourself if the provider does not resolve it.
- Covers care for a parent or relative too, when they have agreed to you complaining for them.
- A complaint, not a negligence or compensation claim: it asks for an explanation, a review, a corrected invoice or a change in practice.
- Delivered as PDFs you download and send or lodge yourself. Claim Done does not lodge anything for you.
What to have ready
- The key dates, and any amounts involved
- Any documents, emails or messages. Tell us in the chat what you have; the document can refer to them.
Common questions
How much does the Aged Care Complaint cost?A flat $49 AUD, including GST. There is no card required to start, no subscription and no hourly rate — you see the full summary of your answers before you pay.
How long does it take?There are 13 questions, which take a few minutes to answer. For eligible documents, the real protected draft is usually ready in about 5 minutes before payment. You pay only if you choose to unlock the clean final document.
When do I get the document?The draft of your Aged Care Complaint is usually ready in about 5 minutes. You read it on your dashboard and can change the wording; once you confirm it, the final PDF is available to download and emailed to you.
Finish now, or come back later
Your Aged Care Complaint is nearly there