Bank, Lender or Super Complaint (AFCA) — $97
A few quick questions · $97 once · No card until the final step
Before you start: Bank, Lender or Super Complaint (AFCA)
Problem with your bank, lender, credit card, buy now pay later provider, super fund or financial adviser? Two documents: a formal complaint to the firm under its internal dispute resolution process, stating the deadline it has to answer you, and a complaint statement for you to check and lodge with the Australian Financial Complaints Authority (AFCA), which is free for consumers, if the firm does not fix it in time or you disagree with its answer. Ready in about 5 minutes.
- Answer plain questions about your situationAbout 5 minutes, one question at a time. No legal knowledge and no card needed.
- See how your document is set out, then pay $97 onceBy card through Stripe. The full document is drafted in about 5 minutes.
- Read it and confirm itChange the wording yourself or ask for a redraft (unlimited edits, 2 redrafts included), then confirm it and we email you the final PDF. Nothing is sent to anyone else.
You can stop at any point before paying, at no cost.
What's included
- A formal complaint to the firm under its internal dispute resolution process, setting out what happened, why you are dissatisfied and what you want done.
- States the response deadline under ASIC Regulatory Guide 271: 30 calendar days for most complaints, 45 for most super complaints, 21 for some credit hardship and default complaints.
- A complaint statement for the Australian Financial Complaints Authority (AFCA), which you check and lodge yourself if the firm does not fix it in time or you disagree with its answer.
- Covers banks, lenders and credit providers, buy now pay later providers, super funds and financial advisers. Insurance claims and scam losses have their own documents.
- Cites only the Commonwealth law that fits your facts: the IDR duty, responsible lending, hardship, or the financial advice duties.
- Delivered as PDFs you download and send or lodge yourself. Claim Done does not lodge anything for you.
What to have ready
- The key dates, and any amounts involved
- Any documents, emails or messages. Tell us in the chat what you have; the document can refer to them.
Common questions
How much does the AFCA Complaint cost?A flat $97 AUD, including GST. There is no card required to start, no subscription and no hourly rate — you see the full summary of your answers before you pay.
How long does it take?There are 11 questions, which take a few minutes to answer. For eligible documents, the real protected draft is usually ready in about 5 minutes before payment. You pay only if you choose to unlock the clean final document.
When do I get the document?The draft of your Bank, Lender or Super Complaint (AFCA) is usually ready in about 5 minutes. You read it on your dashboard and can change the wording; once you confirm it, the final PDF is available to download and emailed to you.
Finish now, or come back later
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