Travel, Airline and Holiday Refund Demand — $49
A few quick questions · $49 once · No card until the final step
Before you start: Travel, Airline and Holiday Refund Demand
Flight, hotel, cruise, tour or holiday cancelled, badly delayed or nothing like what you booked, and the business will only offer a credit or nothing at all? A formal refund demand under the Australian Consumer Law, drafted from your booking, with a firm deadline. You approve it before it is sent. Ready in about 5 minutes.
- Answer plain questions about your situationAbout 5 minutes, one question at a time. No legal knowledge and no card needed.
- See how your document is set out, then pay $49 onceBy card through Stripe. The full document is drafted in about 5 minutes.
- Read it, change it, then approve itChange the wording yourself or ask for a redraft (unlimited edits, 2 redrafts included). Nothing is sent until you approve it.
You can stop at any point before paying, at no cost.
What's included
- A formal refund demand to the airline, travel agent or booking site, hotel, cruise line or tour operator.
- Applies the consumer guarantees for services, including supply within a reasonable time, to your booking.
- Says you do not accept a travel credit in place of your refund, where that is what was offered.
- Itemises the refund and any extra costs, such as a replacement flight, and sets a firm deadline.
- Names the consumer regulator and the tribunal or court for your state or territory.
- You review the draft first; we only send it to the business on your say-so.
What to have ready
- Who it goes to: their name, and their email if you want us to send it
- The key dates, and any amounts involved
- Any documents, emails or messages. Tell us in the chat what you have; the document can refer to them.
Common questions
How much does the Travel Refund Demand cost?A flat $49 AUD, including GST. There is no card required to start, no subscription and no hourly rate — you see the full summary of your answers before you pay.
How long does it take?There are 14 questions, which take a few minutes to answer. For eligible documents, the real protected draft is usually ready in about 5 minutes before payment. You pay only if you choose to unlock the clean final document.
Is it sent automatically, or do I see it first?You see it first. The draft lands in your dashboard for review; nothing goes to the other party until you approve it. Once you approve, we email it on your behalf and record the delivery.
Finish now, or come back later
Your Travel, Airline and Holiday Refund Demand is nearly there