Phone and Internet Complaint (Telco and TIO) — $49
A few quick questions · $49 once · No card until the final step
Before you start: Phone and Internet Complaint (Telco and TIO)
Phone or internet provider charging you wrongly, not fixing a fault or NBN problem, or refusing to let you cancel? A formal complaint to the provider that states the deadlines it must meet under the complaint handling rules, plus a complaint statement for you to check and lodge with the Telecommunications Industry Ombudsman (TIO), which is free, if the provider does not fix it. Ready in about 5 minutes.
- Answer plain questions about your situationAbout 5 minutes, one question at a time. No legal knowledge and no card needed.
- See how your document is set out, then pay $49 onceBy card through Stripe. The full document is drafted in about 5 minutes.
- Read it and confirm itChange the wording yourself or ask for a redraft (unlimited edits, 2 redrafts included), then confirm it and we email you the final PDF. Nothing is sent to anyone else.
You can stop at any point before paying, at no cost.
What's included
- A formal complaint to your phone or internet provider: what happened, why you are dissatisfied, and what you want done.
- States the deadlines under the complaint handling rules: a proposed fix within 10 working days, or 2 working days for an urgent complaint.
- Asks the provider not to chase a disputed amount while the complaint is open, and asks for hardship help if you are struggling to pay.
- A complaint statement for the Telecommunications Industry Ombudsman (TIO), which you check and lodge yourself if the provider does not fix it.
- Covers wrong charges, faults and NBN problems, cancellation refusals, exit fees, plan changes and debt collection.
- Delivered as PDFs you download and send or lodge yourself. Claim Done does not lodge anything for you.
What to have ready
- The key dates, and any amounts involved
- Any documents, emails or messages. Tell us in the chat what you have; the document can refer to them.
Common questions
How much does the Telco Complaint cost?A flat $49 AUD, including GST. There is no card required to start, no subscription and no hourly rate — you see the full summary of your answers before you pay.
How long does it take?There are 11 questions, which take a few minutes to answer. For eligible documents, the real protected draft is usually ready in about 5 minutes before payment. You pay only if you choose to unlock the clean final document.
When do I get the document?The draft of your Phone and Internet Complaint (Telco and TIO) is usually ready in about 5 minutes. You read it on your dashboard and can change the wording; once you confirm it, the final PDF is available to download and emailed to you.
Finish now, or come back later
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